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Postage & Payment Busy Lizzie Crafts do not aim to make profit from Postage & Packing. Our P&P fees are for the cost of the postage and packing materials - we do not add extra to cover PayPal or eBay fees. We always ensure that our needles are securely and safely packed to avoid damage to both them and the postman. We use board-backed envelopes, or protect the needles with board. Terms and Conditions Payment and postage terms may vary on individual items. Please read our own end-of-auction email BEFORE sending payment as it contains details of ALL payment options available to you. Payment Payment is to be made within 7 days of sale. We start the non-paying bidder process after this time. We aim to post winnings within 1-2 working days of receipt of your payment unless otherwise indicated. Working days are Monday to Friday excluding Bank Holidays. UK Customers We are able to accept payment by Credit Card (Mastercard / Visa / American Express), Bank Transer from a UK Bank, Cheque drawn on a UK Bank, Postal Order, PayOffline. We also accept payment via PayPal Cheques/Postal Orders should be made payable to BUSY LIZZIE CRAFTS. Overseas Customers We are able to accept payment in GBP via Credit Card (Mastercard, Visa, Amex). We also accept PayPal in GBP. You are responsible for customs/import duties applicable in the country of import. Communication We firmly believe that good service and communication are the foundation of a good business. We will keep you informed of the progress of your order by letting you know when we receive your payment and also when we have sent your order. We would appreciate you letting us know when your goods have arrived either by email, or by leaving feedback. If there are any problems with your order please contact us BEFORE leaving feedback. Items lost in postal system We are unable to claim compensation from Royal Mail for items which do not arrive until 15 working days after they have been posted. Please do inform us if your package has not arrived however also please bear in mind that we will be unable to take any action until 15 days after the package was posted.   Payment methods We do not charge extra for payments via or PayPal We offer a discount if you pay us using our own secure encrypted payment method - details are included in your end of auction email. Details of all payment options are included in the end of auction email.. Pay by credit card using our own secure on-line payment system and receive a 2.5% discount. As a well stablished internet business in our own right we are able to take payment securely via Credit Card (Mastercard / Visa / American Express).  We have a secure link for auction payments on our website (www.busylizziecrafts.co.uk) This is our preferred method of payment and is available on ALL of our auctions. Bank transfer from a UK bank - please ask for details if you wish to pay this way. You can easily arrange a bank transfer payment via internet banking or your bank branch (by telephone or at the counter). PayOffline (UK Customers only) Pay for your winnings at your local PayZone outlet within 7 days - simply ask us for a PayOffline invoice when the auction finishes. Your invoice will contain a bar code which is scanned by the PayZone outlet - they do not see details of your purchase. Personal Cheque (UK customers only) payable to BUSY LIZZIE CRAFTS Postal Order (UK customers only) payable to BUSY LIZZIE CRAFTS Credit card (Visa/Mastercard/Amex) You can pay with your credit card via secure link (SSL) on our website - there is also a link to the payment page on all of our eBay listings. In addition you will receive details in the end of auction email. Pay Pal We accept PayPal on our auctions -  please see the auction listing for details. Overseas buyers payment via Credit Card (Mastercard/Visa/Amex) using our own secure on-line payment process in GBP only - we also accept payment via PayPal in GBP. I am unable to accept payment via International Money Order. Store ship-to locations WorldWide If purchasing from outside UK please ensure that you pay the correct postal charges.  If you are unsure please email me, or wait for us to send you an eBay invoice with correct postage details before you send payment Customers outside European Union We will attach a Customs Declaration form to the front of your parcel clearly indicating the contents and value. You will be responsible for any customs/import duties appropriate to the country of import.   Postage & Packing Buyer Pays Postage & Packing. We take great care in packing items, and you will always have the option to insure your item(s) for an additional fee - details are included within each listing and in the end-of-auction email. Busy Lizzie Crafts do not aim to make profit from Postage & Packing. Our P&P fees are for the cost of the postage and packing materials - we do not add extra to cover PayPal or eBay fees UK CUSTOMERS: UK purchases up to £36 in value are covered by the Certificate of Posting for loss/damage. OVERSEAS CUSTOMERS: If you are purchasing from outside UK and the value of your purchase is up to £30 the fee for International Signed for insurance is £3.50. This is currently an optional item - if you chose not to pay for the insurance we are unable to provide compensation for loss/damage unless Royal Mail agree to pay compensation to us. If you are unsure regarding any aspect of Postage/Packing/Insurance please contact us for details. Customer service & return policy     Please see my feedback for peace of mind before purchasing. If you have any queries regarding the item(s) we offer for sale please contact us via the "Ask seller a question" link which you will find on every auction page. Full refund of item cost (including P&P) on return of goods within 14 days of receipt in original unopened condition if goods are faulty or not as described.  Please contact us before returning items for a returns number - thank you. We are unable to refund monies if returned items are not received by us - we recommend you use a trackable postal service. Full refund of item cost (excluding any P&P) on return of goods within 14 days of receipt due to change of mind. Please contact us before returning items for a returns number - thank you. We are unable to refund monies if returned items are not received by us - we recommend you use a trackable postal service. If these items are not returned in the same condition as they were sent to you we reserve the right to charge a fee. Images Provided by UK Auction Help