WHO ARE WE???? Drum Stop is a Specialist Drum Store Offering Big Brands at Best Prices. We Sell all products to do with Drumming and Percussion including Drum Kits, Drum Sticks, Cymbals, Electric Drum Kits, Accessories, Cases and More.... Our EBay Store is another way for our customers to see our great stock and fantastic prices, you can purchase whatever you need straight off e-bay if it is listed and if not give us a call as we are able to get whatever you need usually within a week. Stocking: Pearl, Tama, Mapex, Yamaha, Zildjian, Paiste, Ludwig, Meinl, Ahead, Remo, Aquarian, Vic Firth, Vater and many more top brands. Friendly Staff, Relaxed atmosphere and Run by Active Playing Drummers. You can also visit our showroom in Sheffield, check out our online web store at www.drum-stop.co.uk or give us a call to find out how to order from Ebay, check stock levels and for any information or advice you may need.
	WHERE ARE WE??? Please Feel free to call or email us at any time if you want any help, advise or to pay for your order over the telephone. We are always happy to talk to customers and ensure that they are 100% happy with their purchase. All being active Drummers means we can give the best impartial advice and talk you through anything!! Address: Unit 7 Long Acre Close Holbrook Ind Estate Sheffield S20 3FR Telephone: 0114 247 2200 Fax: 0845 2801 453 E-mail: sales@drum-stop.co.uk Web Site: www.drum-stop.co.uk Opening Hours: Mon – Sat: 10AM – 6PM
	HOW TO ORDER FROM OUR WEBSITE To visit the Drum Stop Online Store just go to www.drum-stop.co.uk and head inside. Everything is categorised for easy browsing to the users and if there's any problems or you have any questions you can call the store. Ordering from our site is easy, a few clicks and you're done! Simply hit the buy now button and follow the instructions. You can use credit or Debit cards from ordering on the site, if you have neither then you can also use your PayPal Account. Any problems with the order, ie your items are out of stock then one of our friendly staff will call and discuss alternative items with you and amend your order as instructed, otherwise the order can be left and you will be given a ETA as to when your items will arrive. Don't forget to check out the competitions and forum on the site as well!
	HOW TO ORDER FROM EBAY To order any Product from e-bay, either click the Buy now Button or bid in the Auction. If you buy now you will be able to pay immediately for your goods and then these will be despatched as soon as possible. If you bid in an auction, and are the winner you will be notified at the end of the auction. As soon as you pay for the goods they will be despatched. Shipment is to Mainland UK only, For Shipments to UK but off the Mainland a small surcharge is applicable, please call for details 0114 247 2200 WE ACCEPT: PAYPAL, CREDIT CARD, DEBIT CARD or CHEQUE
	HOW TO ORDER BY TELEPHONE Ring the Shop on 0114 247 2200 and Place your order during our opening times. You can pay by Credit or Debit Card over the Phone and your goods will then be sent out as soon as possible, usually next day delivery if the item is in stock. You can request an Estimated Delivery Time if you Order over the phone and you can also obtain impartial advise you may need.

TERMS & CONDITIONS
Prices
Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

Availability of Stock
Please be aware that this ebay store is not our only store. We have our own e-commerce web site and a shop and showroom in Chesterfield Nr Sheffield. In some circumstances items may have sold at one of our other stores and in the short time may therefore be out of stock. In the event that we are out of stock of any item on your order, we will contact you promptly and offer you several options which may include a full or partial refund (partial if we are able to fulfill some items, but not all), alternative items, or the option to place out of stock items on order. (We will provide you with a lead time). We Will do everything we can to prevent items being out of stock but this sometimes can not be helped.

Pricing Disclaimer
All products are subject to availability, and can be withdrawn at little or no notice. While every reasonable effort is made to ensure accuracy, Drum Stop reserves the right to alter, amend or withdraw pricing in the event of misprint or accidental errors.

Payment info
Payment can be made using Paypal if you have a Paypal account, this is our preferred method of payment.
If you prefer you can call our store on 0114 247 2200 to arrange payment using a Credit or Debit Card over the phone.
Once payment has been made all card details are destroyed.
If you pay by cheque the goods will be sent out or be ready to collect once the cheque has cleared.

Delivery and Carriage Charges
Delivery for on-line purchases is restricted to the Mainland United Kingdom.

Please note: Standard courier charges apply to England, Wales and parts of Scotland. The Highlands and Islands, off-shore islands (including the Isle of Wight and the Isle of Man), Northern Ireland and Channel Islands are all subject to a delivery premium. Please call us for more information and a quote for additional shipping. All deliveries must be signed for and you should keep your receipt.

Images
All images used on this website to accompany product descriptions are as accurate as possible. In some instances the image may not represent the product accurately. For example, it may feature six drums when only five are included, a colour that is no longer available, or a cymbal pack which may not be included. We do tell you what is, and what is not included in the Product Descriptions, so please pay attention to this section.

Delivery
All Items Ordered from Ebay are subject to a Minimum 1 Day Handling and Packing period.

Items over 2KG (Large) will then be shipped on Next Day Delivery to Mainland UK Using Parcel Line and need to be signed for on arrival. You can ring us for exact delivery day if you need to. Most parcels are delivered AM on the day of delivery however this can't be guaranteed.

Smaller Items are sent by Royal Mail First Class Recorded Post. This is usually a next day service, however we can not guarantee it as Royal Mail are responsible for the delivery time. These items will need signing for on arrival.

If you would like to specify any postal arrangements we can accomodate these and will charge extra where applicable. Please ask..... If you need next day on a Saturday for example we can arrange it, but it will cost you extra!!

Returns – “No Fault”
'No fault' returns are to be made within 7 days

You can cancel your purchase at anytime either before or up to 7 days after delivery of your product by:
·  returning the product to us in person or by post (you must include your receipt with the item) and cover the costs of returning the items to us. We will refund your payment excluding the original shipping fee.
·  e-mailing us with your intention to cancel/return to sales@drum-stop.co.uk
·  notify us by telephone on 0114 247 2200
·  In writing to: Drum Stop Ltd, Unit 7 Long Acre Close, Holbrook, Sheffield, S20 3FR
Your product must be complete, unused and in 'as new' condition (eg if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded DVDs must be sealed. Any 'Free Gifts' received with the product must also be returned.

We make no charge if you return the product to our store in person. If you choose another method you must bear the costs. We will not cancel or refund your purchase when:
·  You return your product without proof of purchase.
·  The goods were a special order to your specification, or an item not usually stocked by Drum Stop Ltd.

Return of faulty goods
The following are guidelines. Wherever possible we will respond to your individual circumstances. Most goods (except consumables like sticks and heads) are guaranteed by the manufacturers against faulty materials or workmanship for twelve months. While it is at the manufacturer's discretion, we will act as their agents to seek a repair or replacement. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. Please phone us on 0114 247 2200 or return the product to our store.

To qualify for a refund or exchange, the product must be:-
·  in otherwise 'as new' condition;
·  complete with any accessories and free gifts offered with it (and if possible, the original box and packaging).
·  Accompanied by proof of purchase.

The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (eg drum-sticks, heads etc) unless there is clear evidence of manufacturing fault.

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

What if I need some advice?
If you have a question be it small or in depth, then we are more than happy to look into it for you and give you the best possible advice and recommendation on any of our products and services.

We will endeavour to answer all of your queries promptly and accurately by e-mail, telephone or mail whichever you prefer or if you like you can visit the store where you will receive specialist attention to your query and you can take a look around the store at the same time!

Other Shopping Information
We supply Schools, bands, youth groups, professional and session drummers and beginner drummers of all ages, styles and tastes and aim to give you a truly personal shopping experience whether through our online drum shop or in person when visiting our midlands based drum and percussion store. We want to enhance your shopping experience as much as possible by giving you the best advice and product selection we can, in order to make your purchase as easy and as exciting as we can. We offer you the chance to “try before you buy”, give Product Demonstrations and share our in depth knowledge about all of our products in store. With helpful and friendly staff willing to help you at all stages of your purchase and a simple to use web site with easy on-line buying, drum set up videos and advice sections we at Drum Stop want to give you all the help you need and all the advise we can. If you have any query no matter how big or small it is, please give us a call or e-mail us and our team will be happy to assist you.