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Returns Policy

1. You have the right to cancel the contract up to 7 days after delivery subject to certain limitations.
2. You may return an item which was damaged or faulty when delivered for a full refund. We test all returns. The refund will be issued once the item has been received and verified as faulty. In this case we will also refund your return postage.
3. You may return an item which is not as described for a full refund. The refund will be issued once the item has been received and verified as incorrect. In this case we will also refund your return postage.
4. You have the statutory right to return any unwanted item within 7 working days of delivery for a full refund. Under eBay's guidelines we accept items that are returned to us within 14 days.The refund will be issued once the item has been received and processed. Return postage will only be refunded if the item is damaged, faulty or not as described.
5. We cannot refund or exchange an opened item unless it is damaged, faulty or incorrect.
6. Before returning any item(s) please contact us for a returns authorisation number. We reserve the right to refuse any item that does not have a valid returns authorisation code.
7. Please include a note with your return which includes the reason for return, authorisation number and your full name, address & telephone contact. This information will help us process your return more efficiently.
8. Items must be returned with all packaging in a reasonable state. We reserve the right to levy a charge to replace product packaging which is missing or returned in a damaged/defaced condition.
9. Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and sent using a reliable courier.
10. Please return any item(s) using the cheapest recorded delivery method. In the event of a lost item your courier will require proof of posting to process your claim.

Terms & Conditions

Contract & Goods

1. We make every effort to ensure all items are accurately described and available for dispatch within the stated time frame. Should an error occur or an item be unavailable we will contact you as soon as possible via email with the option of either reconfirming your order with the correct details or cancelling your order. Should you wish to cancel a full refund of any amount paid will be issued.
2. In the event that, after you click to buy, we discover an error with the advertised prices or availability, we reserve the right not to supply the goods ordered and to offer a refund or alternative goods.
3. In the event that some, but not all, of the goods ordered are mis-priced or unavailable we will contact you with the option of either cancelling the entire order, cancelling part of the order or substituting the unavailable goods for alternatives.
4. Where goods are unavailable and you order alternative goods from us or where goods have been mis-priced and you reconfirm your order at the correct price, these terms of sale shall apply to the order and supply of the agreed goods.
5. We have the right to terminate the contract if full payment for the goods is not received in cleared funds or the terms of this agreement are breached in any way.
6. Product images are for illustrative purposes only and may differ from the actual product.
7. Occasionally suppliers change packaging. This does not affect the description or nature of the goods.
8. You agree that email can be used as the primary means of communication
9. All prices include VAT at 17.5%. A VAT invoice is supplied with all purchases.

Payment

1. Payment can be made by any method we offer at the time you place your order.
2. There will be no delivery until payment in full has cleared with us.
3. It is a criminal offence to use false names, addresses or invalid credit cards to order. Anyone caught entering false or deliberately erroneous information will be prosecuted to the fullest extent of the law.

Shipping & Delivery

1. Items are usually dispatched witin 24-48 working hours of cleared payment.
2. Once dispatched orders usually arrive within 3-5 working days. In the case of a lost or delaye? item we need to wait at least 14 days after dispatch before a replacement or refund can be issued.
3. The goods you order will be delivered to the address you give when you place your order unless agreed in writing.
4. Orders will be dispatched within the APPROXIMATE time frame given provided no additional security checks are required and all stock items are available.
5. Should we be unable to meet the dispatch time given we will not be liable for any loss or damage suffered by you. Should a significant delay occur we will contact you with the option of cancelling your order.
6. If delivery cannot be made to your address for any reason we will contact you as soon as possible.
7. If your order is over 4Kg and you live in a remote location such as the Scottish Highlands, offshore islands or Northern Ireland, we may levy a surcharge to cover the extra carriage to these areas. Should this be the case we will contact you with the option of either paying the surcharge or cancelling the order.
8. If you deliberately fail to take delivery of the goods then we reserve the right to store the goods until delivery is achieved and charge you for any associated costs.
9. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for any amount paid. On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred in retrieving the goods.
10. If the courier asks you to sign for the goods then please check their condition. If the packaging has been badly damaged or opened then please make a note of this with the courier to support any claim we may have to make. Do not sign for goods which clearly arrive damaged or with missing parts.
11. For Christmas deliveries Royal Mail's cut off date is usually 18^th December. We will continue to dispatch items after this point but they may not arrive until after Christmas day.
12. We offer FREE postage for some items (where advertised). This offer extends to the UK only .

Cancellation & returns

1. You have the right to cancel the contract up to 7 days after delivery subject to certain limitations.
2. You may return an item which was damaged or faulty when delivered for a full refund. We test all returns. The refund will be issued once the item has been received and verified as faulty. In this case we will also refund your return postage.
3. You may return an item which is not as described for a full refund. The refund will be issued once the item has been received and verified as incorrect. In this case we will also refund your return postage.
4. You have the statutory right to return any unwanted item within 7 working days of delivery for a full refund. Under eBay's guidelines we accept items that are returned to us within 14 days.The refund will be issued once the item has been received and processed. Return postage will only be refunded if the item is damaged, faulty or not as described.
5. We cannot refund or exchange an opened item unless it is damaged, faulty or incorrect.
6. Before returning any item(s) please contact us for a returns authorisation number. We reserve the right to refuse any item that does not have a valid returns authorisation code.
7. Please include a note with your return which includes the reason for return, authorisation number and your full name, address & telephone contact. This information will help us process your return more efficiently.
8. Items must be returned with all packaging in a reasonable state. We reserve the right to levy a charge to replace product packaging which is missing or returned in a damaged/defaced condition.
9. Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and sent using a reliable courier.
10. Please return any item(s) using the cheapest recorded delivery method. In the event of a lost item your courier will require proof of posting to process your claim.

Warranty

1. Certain goods are supplied with a manufacturer's warranty. Where applicable this is clearly stated. This warranty does not affect your statutory rights as a consumer.
2. If new goods develop a defect during their stated warranty period we will either refer you to your local dealer or ask you to return the item for replacement. We will not be liable for the costs of any return unless the item is faulty on delivery.
3. In the case that the item is no longer available or has been through a model change the closest alternative will be offered at that point in time.
4. If the goods are faulty, damaged or incomplete on arrival you must notify us within 30 days of delivery and return the goods to us in accordance with our returns policy. Once we have verified the fault, we will issue you with a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs.
5. To the fullest extent of the law we disclaim any express or implied warranties with regard to fitness for a particular purpose. You are responsible for satisfying yourself that the product is suitable for the purpose you intend to use it for.
6. We do not claim or warrant that any information displayed or accessible via our site(s) is accurate, complete or up to date.

Liability & Data Protection

1. We shall have no liability for any delay in the delivery of your order or for any reason that the delay is due including war, terrorism, labour disputes, strikes, or any other similar events.
2. We shall have no liability including liability for negligence for the acts or omissions of telecommunications providers, financial institutions or similar companies. This extends to faults and failures of their equipment, computers and networks.
3. We take all reasonable precautions to keep details of your order & payment secure, however, we will not be liable for any unauthorised access to the information supplied by you. We keep only basic contact and order details on file. No credit card details are kept on file.
4. We shall have no liability for labour charges incurred during the fitment or removal of any faulty or incorrectly supplied parts.