We always keep our customers informed of the buying process via email.  On average you can expect at least three emails from us.  The first will be to say thank you for buying from us and outline our payment methods (automatically sent by eBay).  The second will be a thank you email once we receive payment; if payment is via cheque (either personal or PayPal eCheque) we will also estimate a posting date based on the cheque clearing date.  The third and final email will be to let you know your item or items have been despatched and that we have left feedback.

Unlike many sellers we don’t believe in holding you to ransom with your feedback by not leaving it until you do so first.  Once we dispatch your goods we leave feedback and then we hope once your items have been received you will do the same for us.

We do ask that if you have any problems with your purchase to contact us at your earliest convenience so we can come to a satisfactory conclusion before leaving feedback as problems do arise from time to time.

Our other pet peeve is over inflated postage.  Our promise to all of our customers is that we will never overcharge on postage.  With most items we take the actual postage cost (from the Royal Mail website) and add just 50p on top to cover our packing, printing and posting costs.  The only time we will add more is if the item is fragile or breakable, when we will add a pound to cover the additional protective packing.  We always combine postage on multiple items and again just add the additional packing amounts to the total price.  Any overpayments are always refunded.

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