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What I do.
My background & experience.
I sell Rover used parts in my eBay shop. I am a qualified motor engineer and have run my own workshop since 1974. Looking after and repairing customers vehicles has helped me to recognise their needs. This consideration has been brought into the selling of used parts.
My business policy.
Customers need to be happy. I stock many parts for convenience. They are cleaned, checked, working and usually with bolts clips and other fixings. I recognise the fact that when my customer comes to fit one of my items, they don`t have to hunt around for that missing bolt, at night or the weekend etc. I can also give advice as regards fitting the item.
My business policy is based on what I would like if I were buying an item. This also extends to postage & packing, being reliable, answering the customers questions and giving re-assurance if there are problems.
If it isn`t good enough for me, then why should it be good enough for my customer.
Perfect? NO. But a policy of continuous self monitoring and constant improvement helps bolster customer confidence and satisfaction, PLUS, a bit of good old fashioned service. I try to set the standard. The rest can follow.
Contact information.
Mr. John D. Sadler. 7, Ferry Lane, Woodmansey, Beverley. East Yorkshire. United Kingdom. HU17-0SE.
Telephone; FOR PRODUCTS PURCHASED BY CUSTOMERS ONLY. 01482 871589 between 9.00am - 10.30am UK time. weekdays only. Not for general enquiries.
E-mail; sadstorey@sadstorey.karoo.co.uk
Customers are advised that e-mail is the best way of contacting me. 100% of e-mails are answered. Most within hours.
Returns policy.
What IS covered. Items supplied incorrectly to the listing, Faulty or Broken items will be given a refund or replacement including postage.
What is NOT COVERED. Items damaged by, altered or not fitted in the intended application by the customer, their agent or person fitting the item. Items bought by mistake are viewed on individual merit.
Distance seller regulations. Customers have the right to cancel within 7 days of receipt. Returns under these rules will be at the customers own expense, in their original condition with the packing. There will also be a re-stocking fee of 20%.
Refunds will be made when the item has returned safely. All problems MUST be reported within 7 days of receipt of the item to qualify for refund or replacement.
Anything not listed in the above can always be dealt with by contacting me and I`ll do my best to settle issues quickly, and with a minimum of stress.
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