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We are a small family business based in County Durham, who specialise in 3D PCI-Express Graphics Cards for PC's.
We also build to order 'Custom PCs' at very very competitive prices.
3DUK
Elliott Street
Sacriston
County Durham
DH7 6JH
RETURNS / RMA'S
If an item becomes faulty within the warranty period set within our item listing, we will accept the item back for testing / repairs or replacement for this entire period. If an item develops a fault within the warranty period and the buyer wishes to return it, we will pay for the reasonable return postage costs for upto 30 days after the item was received (Unless the warranty period is less than 30 days - in which the original warranty period is binding).
Items returned to us must be well packaged, and be sent with ALL original packaging and accessories present. We reserve the right to refuse any returns where we do not receive back from the customer what was originally sent. We request that ALL buyers keep their item packaging and accessories safe in case a return request is required in future.
If a buyer has had an item for over 30 days, then the buyer is responsible for paying for return postage costs.
All items will be tested and checked for faults. Items not found to be faulty will be returned to the buyer - at the buyers expense.
Items which are faulty on arrival can be returned for a refund or exchange. Items faulty within the warranty period will not be refunded and a replacement or exchange will always be offered.
IF AN ITEM IS RETURNED TO US INCOMPLETE WE WILL NOT ACTION A RETURN OR GRANT A REFUND UNTIL THE FULL CONTENTS HAVE BEEN RECEIVED. YOU AS A BUYER ARE RESPONSIBLE FOR THE ITEM AND ITS CONDITION / CONTENTS WHILST IN YOUR POSSESSION. WE CANNOT REFUND OR REPLACE AN ITEM THAT IS NOT RETURNED AS IT WAS ORIGINALLY SENT.
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