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Buyer Information:
Payment from UK buyers - At the present time we are accepting Paypal only on most of our listings, as several of our local bank branches have closed and it has been problematic to arrange for cheques to be banked.We will review this policy in the future.
Non UK / Overseas Buyers - We accept Paypal payments only.It is important to check that you can pay with Paypal before bidding or buying from overseas.We cannot accept cheques,cash or any other electronic payment methods from overseas buyers I am sorry.
Payment Period : All payments must be received within 7 days of the sale date. If you have arranged with us to bid on additional items, which end after the first sale date, then this is fine.No problem !
For non payers,who do not contact us or do not pay, we will follow the eBay Unpaid Item Process after 7 days to try and secure payment or at least a refund of the fees we have paid to list the unpaid item.eBay will levy an unpaid item strike against buyers who do not pay or resolve the issue and persistence of this default can result in eBay suspending a buyer's account.
Returns Policy. Please read if unsure about bidding or buying:
Returns Policy for Cosmetics, Toiletries & Lingerie/Underwear Items
Manufacturers and producers of all cosmetic products are legally obliged to comply with hygiene rules and guidelines of Good Manufacturing Practice.
Established Sellers of cosmetics also need to adhere & comply to the health and hygiene standards necessary for retailers,and with this in mind, for reasons of health, hygiene & avoidance of situations which may result in cross contamination,regrettably we will not be able to accept returns of personal cosmetic items once tried or tested, such as lipsticks, lip glosses, eyeshadows & pencils, blushers and bronzers, mascaras, facial or body creams, foundations,multi purpose products, andface/body powders and lotions ; The list is not exhaustive ;
Cosmetics, especially lipsticks and pressed powder compacted items, once swipe-tested ( stroked on the back of a hand or the lips or used to test with an applicator, finger or brush) cannot be, and are not able to be, " restored in the same physical state as they were supplied " and are therefore not returnable . The Distance Selling Regulations contains this clause & our advisors have confirmed that this certainly can be applied to personal use articles such as cosmetics,once they have been used or tested.
Examples of health & hygiene concerns on returned items may include exposure to herpes simplex virus (cold sores), conjunctivitis ( eye inflammatory condition) saliva - borne & other viral or bacterial infections, such as types of influenza or Norovirus .
There are certain circumstances however, under which returns on cosmetics and toiletries items are of course acceptable and they are outlined here for your perusal and attention:
a) Items which are faulty , in which case a replacement or full refund will be given. (proof will be required)
b) Items which are broken/damaged in the post by Royal Mail. Same remedy applies (proof will be required by Royal Mail)
c) Items which are significantly not as described in the listing or not of satisfactory quality e.g. leakages,damage etc;
Proof again will always be required.
d) Cosmetic items bought from store inventory or bought using Buy it Now on an auction listing. eBay advise us that we must operate a returns policy on all items that are purchased through Buy it Now and not won at auction.Under the Distance Selling Regulations, we will agree a refund on Buy it Now cosmetics items that do not fall into categories a - c as above, but ONLY IN THE CIRCUMSTANCES WHEREBY THE ITEMS ARE NOT TESTED AT ALL OR USED.
Again the 14 day period for returns will apply and item will be inspected before any refund is agreed.If for example a lipstick or blusher is returned and it can be seen to have been swipe-tested, then the Returns Policy is null and void, in order to comply with health and hygiene laws.
Cosmetics items won at auction will not qualify for returns unless they fall into the returns categories a) to c) as above
Returns Postage:
For damaged,faulty or significantly not as described items, we will refund the original postage, purchase price and the returns postage, once item is back with us and inspected.
For untested/unused items sent back to us from Buy it Now items, not faulty or damaged etc, the returns postage is at buyer's expense.
In order to return an item which complies with the above criteria , your intention to return the item must be given in writing ( email is an acceptable vehicle) within 14 days of receiving the item. If item is damaged or broken, we may not insist in some cases that you return it, but to supply a photo attachment to your email, as proof of damage.
This will be used as proof in the case of items damaged in the post for Royal Mail when we contact them to claim for the damage.They will ask us to provide proof to our claim
In the rare and unlikely event of receiving items significantly not as described,etc, we would ask you to email us in the first instance,with proof of the problem, so that we may investigate your complaint and take the appropriate action to remedy the situation.
The same policy shall apply to lingerie & similar wear, defined as underwear, swimwear,
nightwear or similar personal or intimate items of clothing. No refunds will be given for the same reasons of health and hygiene, unless items are faulty or fall into the four categories a) to d) as above
Buy it Now Items that are not cosmetics or lingerie/ personal underwear;
Please see the individual listing for these items for any relevant returns policy.This will normally be for item to be returned unused within 14 days.
In the case of vinyl records, or CDs etc a returns policy is stated on the listing.
We comply with health and hygiene protocols strictly at all times:
Hands are washed with a leading antimicrobial wash before handling and packing in a totally non smoking environment.
Thank you for reading this Policy, which has been drawn up through consultation with qualified Risk Assessors and Health and Hygiene Safety Personnel for Funky Akita.It may not be copied or reproduced without the consent of our personnel.
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SHIPPING LOSSES - Thankfully these are quite rare both overseas and in the UK;
BUT we have overhauled our policy this week, to protect our business interests and our customers.
This is largely due to Royal Mail taking a lot longer in some areas to deliver goods than usual. There have been instances of First Class items taking up to 8 days to be delivered from the day they were posted. I am unable to ascertain why this is occurring at this stage,despite enquiring upon several occasions to different Royal Mail locations.
Royal Mail's policy on lost or delayed items is that they will not class any item as missing, severely delayed or lost until the following period of time has lapsed from the date of posting:
UK - 15 WORKING DAYS
OVERSEAS 28 DAYS.
We are unable to pursue a claim for any missing parcel with them until these timescales have passed - they will not under any circumstances reimburse or look into these matters until their stipulated waiting time expires.This information can be verified on their Website.
We will ALWAYS pursue missing parcels for our buyers, and request the most thorough investigation possible, using our contacts within Royal Mail to assist you, and whatever other means are available.In the case of Recorded Delivery, they can access a lot more local information than I can, and they have successfully traced items for us in the past.
It is, however important to allow plenty of time for items to be delivered in accordance with the waiting time that Royal Mail work to for missing items. Also to make initial local enquiries in your area as to whether there are any postal delays & check with neighbours etc.You post person will usually know if there are delays - ours is a wealth of useful information !
OUR STORE POLICY UPDATE ON MISSING ITEMS IN THE MAIL:
From now on, if an item we have sent out is missing in the mail we will be sending out our Missing Items Questionnaire to all buyers.This is required by our business and by our accountant for all claims that we undertake on behalf of our buyers, and will be used to liaise with Royal Mail in order to prove claim for losses.
The form is very straightforward and requests you to just tick a few option checkboxes and sign to confirm things such as: you have checked with neighbours and your local postal delivery person, or delivery office about your missing parcel/packet. Often neighbours take in packets and don't see the intended recipient for a few days, so at least this is always option number one to follow up. Once the form is received back by us, duly completed and signed, we will progress the claim on your behalf with Royal Mail at the appropriate time, as outlined in their Terms and Conditions.
We must clarify an important point, that if the Missing Item Form is not received back by us, then we are unable to proceed with any claim or refund or replacement.
I am sure you can appreciate that as an accountable business,we have to follow certain procedures in these situations.
We do understand how frustrating and annoying it is when items that we post out so quickly to our buyers do not arrive when they should do and we will always do our utmost to resolve the matter but adequate time must firstly be allowed for items to be received, & we do feel it is wholly reasonable to request that our buyers check thoroughly with their immediate family, housemates, neighbours,workplace colleagues & local delivery people etc, in the event of a missing item.
If you purchase an item and are concerned about the postal service, it is always easier for both seller and buyer to have the item shipped by Recorded Delivery.Some items in our listings are only available by Recorded Delivery but we can arrange this shipping option on any of the items that we sell for the standard 72p additional fee. Please ask at checkout if you want this option and it is not on the listing. We can put it on the invoice for you no problem.
This information is also now on our store page . Many Thanks
Funky Akita eBay store
Administration/Customer Services Office
M.L. Bennett / J Mosford
15 Leaches Close
Deeside Flintshire
CH5 2EF Tel 01244 529443
(Please note that personal callers are not accepted & that this office is for accounts administration & no stock whatsoever is held here).
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