Hi,
We are HIGH RIDGE PRODUCTS(Trading as Bargain-Warehouse), 7 RALEIGH COURT, RIVERSIDE PARK, MIDDLESBROUGH, TS2 1RR. Thank you for taking the time to read this about me page. We are an online wholesaler with a massive range of over 4500 items. Many are not only suitable for own use, but are at such a low price you can resell on ebay, car boot fairs etc and make a good profit.
We always strive to give excellent customer service. Where possible we despatch your item within 3 working days of cleared payment being received (via Paypal). Please remember that we are closed on Saturday and Sundays so if you pay for an item then we will despatch on Monday or Tuesday.
We use Royal Mail for small and lightweight items and a reliable Parcel Carrier for larger bulkier items. Carriers require a signature for the delivery so please try and make sure there is someone in during the day at the address you give us. If the carrier is unable to deliver they will leave a card with a telephone number for you to call and re-arrange delivery. We are advised by email of a delivery failure, but due to the high level of orders we deal with each day we cannot contact you again to re-arrange. If you do not arrange delivery within 5 days the goods will be returned to us and you will have to pay another delivery charge for us to re-send!
Carriers ONLY DELIVER TO MAINLAND BRITAIN - if you live in Northern Ireland / Ireland/ or any islands off the coast of the UK please email us prior to bidding to obtain a cost for delivery.
If for any reason you have any problems please email me or call us during office hours on 01642 25 25 47 and we will do our best to sort it out.
If your item is sent by Royal Mail please give it a week before emailing me - please remember though that items sent this way are not insured and if it goes missing in the post there is not a lot I can do. In the last 3 years we have only had a few instances of this happening and to be honest I think the buyer was trying it on! - We will not send out a replacement free of charge so please do not even try it! If you are unhappy with this you can pay extra and have recorded/ insured delivery but unless you request this we will send via normal methods.
We use bubble post bags or suitable mail bags for protection on all items.
All the items we sell are brand new and in their original packaging.
FEEDBACK: we always leave positive feedback once a transaction has been completed - our feedback is automated.
As you can see we have received over 17000 positive feedbacks with many kind comments - if you have any problems whatsoever with my service, item or postage, please contact me as soon as possible, so we can try and sort it out. If we do not know about a problem we can't sort it out!
We comply with all relevant legislation regarding online / mail order selling. Our address is as follows: High Ridge Products (UK), 7 Raleigh Court, Riverside Park, Middlesbrough, TS2 1RR.
If you are a reseller on ebay we may be able to supply you in bulk - please contact us for a catalogue.
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7 Raleigh Court, Riverside Park, Middlesbrough, TS2 1RR
Over 4000 Value Products
We source products from all over the world and supply direct to the public from our 20,000 sq ft warehouse in Middlesbrough.Each item is picked, packed and despatched within 3 working days from payment being received. We use top name partners for delivery including Parcel Force, City Link, Fastway Couriers and Royal Mail assuring you of the cheapest most cost effective delivery cost.
Accepted Payment Methods
www.paypal.co.uk
- send money by email at no cost to the sender. This is our preferred method of payment. Unlike some sellers on ebay we don’t charge extra for you to pay this way!
We accept British Postal Orders in Pounds Sterling. Please ensure you enclose a note with the item number you have bought or a print of the item page - Also don’t forget to give us your address! - lots of people forget!!
Cheques must be from a UK bank in Pounds Sterling It is a good idea to put the item number you have bought and your address on the back of the cheque - lots of people forget!. Cheques should be made payable to High Ridge Products (UK).
We do not accept credit cards direct, however you can pay by credit card using
www.paypal.co.uk
even if you do not have a paypal account. Payments should be credited to sales@highridgeproducts.co.uk
Feedback - Our Policy
We will always leave feedback for you, as soon as you have paid for your item. Please leave us fair feedback in return.
Please do not leave us negative feedback without contacting us first - we will always try to resolve any issues you have with our products or service - Thank you.
Non Payment
Please be certain you want/ can pay for the item before you commit to buy. As soon as you commit to buy then ebay charges the seller a commission, if you then fail to pay we still have to pay the commission AND a relisting fee. If a buyer fails to pay within 5 days they will receive a payment reminder sent via ebay and if there is still no response a non paying bidder alert will be filed with ebay and a strike will be set against your account. Three strikes and ebay will suspend the bidder indefinately.
Buy with Confidence
We are a registered ebay business seller, VAT registered, and fully insured. Unlike many bedroom sellers on ebay we give a 100% unconditional guarantee on all of our products to give you confidence that you will be happy with your purchase.
Our Postage & Packing Charges Explained
IMPORTANT
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if you live in an area which involves over water travel (ie Northern Ireland / any Islands), or Northern Scotland
and your item weighs over 2kg there will be a surcharge to pay as our carriers only deliver to mainland England, Scotland or Wales - please email us before buying to find out how much extra it will be.
As a VAT registered business we are forced by the government to charge VAT on top of the actual postage cost. This adds 17.5% to the actual cost shown on the stamp, so please bear this in mind when looking at how much we charge compared to the stamp on the parcel
We use the following to calculate the delivery costs:
Items weighing up to 2kg
- sent by 2nd Class Post, or parcel Post - charged at cost plus a £1 picking and packing fee.
Items weighing over 2kg
- sent by Parcel Force - charged at cost plus a £1 picking and packing fee
Our P&P costs include delivery charges, v.a.t. packaging and handling fees, not just the cost of the postage stamp! To avoid any disappointment please do not buy any of our items if you feel at all unhappy about the way we calculate P&P. Buying an item constitutes your acceptance of these charges.
WE ALWAYS COMBINE MULTIPLE ORDERS TO SAVE YOU MONEY ON POSTAGE!
Our Returns Policy
We adhere to the Distance Selling regulations which are as follows. If an item is received damaged please contact us by email and advise the damage. We may ask you to either return the item for a replacement in which case you will be re-imbursed for the return postage cost, or ask you to provide a photograph of the damage via email. Once we have inspected the item a replacement will be sent to you at no cost to yourself.
If you change your mind, or the product is not suitable then you can return the item for a refund within 14 days, however you will be responsible for the costs involved in returning the item to us in good condition. This option is not available for certain items where an item cannot be re-sold as new - please contact us prior to returning an item to confirm it is acceptable We will issue a return authorisation number -
any item returned without a valid authorisation will not be refunded.
Our telephone number should you need it is:
01642 25 25 47
Listings
To protect bidder privacy, when the price or highest bid on an item reaches or exceeds a certain level, User IDs will be displayed as anonymous names. For auction items, a bold price means at least one bid has been received.
Note: Anonymous names may appear more than once and may represent different bidders.
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