Frequently Asked Questions (FAQ)

Q: Why was my auction suspended?

A: We asked eBay to suspend your auction because Clogau Gold Ltd believes that the merchandise that you were offering for sale is counterfeit or otherwise infringes Clogau Gold Ltd trademarks. Because of how eBay works, we can only make this determination based upon your auction's title/description/photographs.

Q: Why did eBay allow me to post my auction?

A: eBay maintains that it cannot conduct a comprehensive pre-screening of their auctions. The fact that eBay permitted your item(s) to be listed for sale does not mean that their sale is legal or that they do not infringe Clogau Gold Ltd trademarks.

Q: Why does Clogau Gold ltd care if I sell a single piece of unauthorised Clogau Gold item?

A: Clogau Gold Ltd has spent large sums of money throughout the world to develop and maintain its reputation for style and quality. Sellers of counterfeit merchandise attempt to trade on behalf of Clogau Gold Ltd's well-earned reputation. Sales of counterfeit goods damage Clogau Gold Ltd's reputation, as many of the purchasers of inferior counterfeit products will attribute the poor quality merchandise to Clogau Gold Ltd.

Q: I think that the item I offered is genuine. How can I tell if it is real?

A: We cannot provide the public with detailed information on how to identify genuine Clogau Gold Ltd items; such information could be used by counterfeiters to improve their bogus products. The only way you can be certain that you are purchasing a genuine Clogau Gold Ltd item is to purchase from a Clogau Gold approved stockist or from Clogau Gold Ltd directly.

Q: Why can't I use the word "Clogau" in my auction heading even though I am not selling a Clogau Gold Ltd item?

A: Many eBay sellers use the trademarked term "Clogau" in their auction title or description simply to get attention from consumers looking for authentic Clogau Gold Ltd items. This is a form of trademark infringement recognised by the courts as "initial interest confusion." Even though consumers may ultimately realise that an auction or website has no connection to Clogau Gold Ltd, such conduct is illegal trademark infringement, and is an attempt to take gain publicity based on Clogau Gold Ltd's name and reputation.

Q: Why can't I describe my item as "Clogau - Style", "Clogau-like" or a similar phrase?

A: Due to Clogau Gold Ltd's popularity and reputation, a person who sees the Clogau name is likely to believe that the goods are in some manner connected with or endorsed by Clogau Gold Ltd. Such confusion as to association or sponsorship is a form of trademark infringement and violates trading laws.

Q: Why didn't Clogau Gold Ltd contact me directly before reporting my auction to eBay?

A: For reasons of speed and efficiency, it is impractical to contact each seller individually. In order to maintain its reputation and name, Clogau Gold Ltd must work diligently and speedily to protect its reputation for providing the highest quality products, and to stop the sale of inferior products under its name and trademarks.

Clogau Gold Ltd Vigorously Enforces Its Intellectual Property Rights Clogau Gold Ltd cooperates fully with law enforcement officials to stop any counterfeiting of its name and products. Clogau Gold Ltd takes full advantage of all criminal and civil legal remedies it may have to enforce its trademark rights. Clogau Gold Ltd e-mail address is ebay@clogau.co.uk If your email requests information that is already contained in this AboutMe page, you will not receive a response. Due to the volume of email received, it may take us a couple of days to respond to your message if it addresses an issue not discussed above.