FAQ
UK ebay site
Twinsmore Fabrics
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To Save your time please Read this FAQ before Email us.
This page has all the General Answers for your Questions.
You will receive exact same answer for same question.
(click the question to view the answer)
Q: Can I pay later ? as I am still bidding your items.
A: Yes, eBay will send you ONE invoice for Each item / auction you purchased,
but you may wait and pay until you have finished shopping with us.
NO NEED to ask again. BUT please pay all item within 7 days.
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Q. How much would the shipping fee?
A: Please read each listings shipping fee section, postage is SAME to anywhere
on Earth.
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Q: I like your product, but I don't have a paypal account can I pay you with
my credit card or money order?
A: Sorry for NO, we only accept paypal account, you may click
here to apply a paypal account.
WE ONLY ACCEPT PAYPAL.
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Q: How long will it takes to my address I am in .......?
A: We send you the product via Registered Air Mail, it takes 1 to 2 weeks to
deliver to most of place. Mostly it takes 10 days.
But sometimes during busy period it could takes longer, please do email us if
you still had not receive the product after 22 days to 26 days, we will follow
up the case for you.
In our record 99.99 % of parcels been delivered safely and perfectly,
parcel lost is rare, however, it happened sometimes. When a parcel have not
been delivered after 22 days of the date we sent it, we shall consider the parcel
must have been lost, we will then resend same item (if any in stock) or refund
you.
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Q: I already paid for the I item, but I still bidding on other item(s), can
you hold the parcel.
A: if you want us to ship you all item in one parcel PLEASE pay them in ONE
payment, normally we send the
Products to you in 1 to 2 days upon received payment, but sometimes we ship
the product immediately upon
payment received.
***
Q. What is your money back guaranteed police?
A:100% Satisfaction Guaranteed,NO questions asked - :
If you don't like the product you have received, you can return them and get
your refund.
returns accepted within 30 days after the item is delivered, returned items
must be brand new, never been worn and must in the original package.
NOTE : We will full refund you )upon returned merchandise
has been received. (shipping fee is not refundable )
remarks: Buyer pay for return postage.
***
Q: Customs Duties
and Tax.
A: Buyer is responsible for all duties and taxes if any, normally it would not
be a problem if you you purchase a few pieces of product from overseas, but
we do not guarantee about the duties and taxes. If you want to purchase
large quantity of our product please do consult your local import trading company
for duties and taxes rate.
***
Q: Do you combine shipping?
Sure, we will combine shipping for you, PLEASE pay all items in ONE single payment
to obtain combine shipping discount.
We will charge a Full postage and handling fee for the first item and DEDUCT
AUD $ 2 from each additional items' shipping fee.
Example:
Here is an example for combine shipping discount.
( for example :IF the shipping fees were :
item a was $ 3
( no combine shipping discount
on the first item.)
item b was $ 5 - 2 discount
item c was $ 3 - 2 discount
-------------------------------------------------
Total shipping fee will be $ 9 .
3 + 5 + 3 -2 -2 = 7
This is AN EXAMPLE ONLY!
***
If you use eBay Checkout and click (take) all items then the combine shipping
discount will be calculated automatically.
You may pay through that ebay invoice with your paypal account.
Wrong Item
If buyer received wrong item (its rare), please do email us first, we will fix
it for you after we checked our files.
We always want our customers happy and come back to do business with us again.
In our record 99.99 % of parcels been delivered safely and perfectly, parcel
lost is rare, however, it happened sometimes. When a parcel have not been delivered
after 24 days of the date we sent it, we shall consider the parcel must have
been lost, we will then resend same item (if any in stock) or refund you.
***
Q: How would I know my payment has been received, or the item(s)I won have been
shipped?
A: We will send you an email upon payment received, and we will send you the
item within 48 hours, (if we received the payment on Saturday, Sunday or Holiday,
we will send you the item(s) next working day.
***
Q: I paid the item via paypal few days ago still not heard from you?
A. If you pay the item with and eCheck it will takes few days to clear /cash
the eCheck, we will notify you when the eCheck has been Cleared.
***
Q:how would I know the amount of my currency?
A: Please click here to Check out the rate Click
for Currency Converter .
Q: Can you
tell me how to wash the fabircs?
How
to clean / wash: Pure Silk Fabric Silk Blended
Brocade
For Silk Blended Brocade Fabric
Washable by hand, IF you wash it before you cut it out, drip dry.
Washing changes the texture and it does shrink about 10-20%.
Washable
by machine ( delicate speed, drip dry)
How to clean silk fabric. Good and Bad of Dry Clean and Launder.
Washing changes the texture and it does shrink
about 10-20%.
Pure silk Fbric ( Satin, charmeuse )
If you have any concerns
about the silk colors bleeding, the completed garment should be dry cleaned.
Dry Clean or Launder the silk fabric before you started your
project is recommanned, as
silk fabrics tend to shrink, it may shrunk 5 % to 15 % or may be more after being
washed,
it depends on the weave, fabric, and how you do it. So you should order a bit
more fabric for your project.
Many silks look better and last longer when hand washed.
Silk fabrics typically soften when washed, If you want your silk to stay crisp,
consider dry
cleaning.
If you want to launder your silk fabric, you should wash it
individually.
Launder silk fabric in mild shampoo and avoid use bleach and chemicals.
Do not twiste, or wrinkle the fabric too much. Test your washing process on
a
swatch to before you decide which cleanling method get the best result (Hand
Wash / Machine Wash / Dry Clean). Rinse your silk fabric twice.
In the first rinse add a small amount of white vinegar ( 4 spoons for per gallon
water) to remove soap
residue. The second rinse will remove the vinegar leaving your silk delightfully
fresh.
When laundering the completed garment, you may consider machine
drying your silk fabric. If you do,
remove it from the dryer while still slightly damp. Arrange on a hanger, and
do it smoothly .
This will reduce the amount of pressing time. You shall press the garment while
slightly damp.
Use a press cloth when pressing on the right side and using a lower temperature.
Wrinkles, folds,
and pleats pressed into silk fabrics tend to be very difficult to remove. Use
care in pressing.
Dry cleaned silk fabrics can and will shrink. As with washing, purchase additional
yardage and pre-treat
prior to cutting out.
Warning!
Nothing in this document should be considered a recommendation or guarantee
of success.
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