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Create, share, communicate! Discover digital leisure thanks to the range of HP products: the HP Pavilion or Compaq Presario laptop PCs, HP iPAQ pocket PC personal assistants, Compaq Presario office PCs, HP Pavilion Photosmart or Media Center, HP Pavilion or Compaq Presario with flat screens, and more.
HP Renew products for sale in the HP store! The HP Renew programme is an official HP offer of products that have been factory-reconditioned by HP. The HP store offers you the opportunity to purchase these products at the end of their life cycle or reconditioned products, all at very competitive prices. Buy with confidence: our products are covered by an HP warranty for the same term as a new product, i.e. for a minimum of one year*. With a starting price that is always low, you are sure to get some good deals! * HP one-year warranty unless specified to the contrary in the description of the lot.
What is an HP Renew product? It is a product reconditioned by HP. HP Renew products are the only HP products that are reconditioned by HP. Products reconditioned by HP are mainly demonstration models, factory overproduction and customer returns. Some products may show slight superficial signs of wear. They have been thoroughly tested, checked and configured in accordance with HP standards. They are repackaged and supplied with the accessories needed for them to operate correctly. Unless stated to the contrary in the description of the lot they are only delivered with an operating system. This operating system may already be loaded on to the hard drive (in which case you are offered the option of creating a recovery CD/DVD). HP Renew products are covered by the same warranty as new HP products. Warranties are for a minimum of one year depending on the model: please consult the description of the lot to find out the warranty period for a particular item.
Important information
• General
conditions of sale for the HP shop – If you do not accept these
conditions, please do not bid
Payment and delivery If you win the auction, you will immediately receive an e-mail indicating the payment instructions. Please ensure that the e-mail address you registered on eBay is correct, otherwise we will be unable to contact you. We remind you that this offer is valid for 5 days. After 5 days the product will return on sale again.
If you have an active Spam-filter (e.g with AOL, T-online, ...)
please bear in mind that our emails will possibly end up in a Spam-folder. If you require telephone support to validate or progress your order, please contact one of our advisors on 0845 270 4142 (lines are open Monday-Friday, 09:00 a.m. - 5:30 p.m. Please have your eBay reference available, as required to assist you in further. Accepted methods of payment and delivery periods:
The price you pay for the winning bid includes VAT but does not include delivery charges. HP Marketplace UK can only deliver products sold at auction to UK mainland destinations.
Delivery charges (indexed to the price paid for the bid):
Our products are stored in a logistics platform. They will be delivered by courier direct to the delivery address specified in your order. Direct collections cannot be made from this depot. Once you have received the product, you will receive a local invoice. Order cancellation Products cannot be
exchanged. You may reject goods as inoperable or defective at the time of delivery by notifying HP within 30 days of delivery, which HP believes to be a reasonable timeframe in the majority of cases. Calles may be placed through the Customer Service team, on 08000 277 377 Monday to Friday between 9.00 a.m. and 5.30 p.m. For more information about a product or a bid, you can ask questions directly on eBay by using the link “ask the seller a question” and we shall reply as quickly as possible. For any questions about delivery after a winning bid, you can call our follow-up order service on 08000 277377 Monday to Friday from 9.00 a.m. to 5.30 p.m. Contact If you have recently won an auction, you will shortly
receive an email to register your order with HP store. If not received
within 2 hours, please check that it hasn’t been sent to your “spams”
folder. If
you require telephone support to validate or progress your order,
please contact one of our advisors on 0845 270 4142 (lines are
open
Monday - Friday,
09:00 - 17.30). Please have your eBay
reference available, as required to assist you
further. For queries relating to an order already placed, please
contact our customer service team by emailing auctionsuk@hp.com or
calling 08000 277 377 (lines
are open Monday – Friday 09:00 – 17:30). If you require technical support for an existing product for
home use, please contact the HP after-sales service at 0844 369 0
369.
Information about
the company
Warranty and after-sales service All products are covered by the HP standard warranty, whose provisions and restrictions are shown in the warranty agreement included with the product. The warranty agreement is on the HP Store Site. You have various options for contacting HP after-sales support:
- To send an email
to HP in order to get help a product, please click
here. You will receive a proof of purchase by post after the sale, within one or two weeks of delivery of the product. Please keep this invoice in a safe place as you may be required to produce it if the warranty is brought into effect.
If the product you
have just received does not work (defective on arrival), please call our order
follow-up service within a maximum of 14 days after the delivery, on 08000
277377 Monday to Friday between 9.00 a.m. and 5.30 p.m.,
to ask for it to be returned and for a refund. Please note that we cannot guarantee to preserve data stored on your computer if the item is repaired under the HP warranty. | ||||||||||||||||||||
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