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Date: Wed, 29 Oct 2008 11:26:57 +0000 (UTC)

From: <CONSUMERCARE-UK@GCC.MACCOSMETICS.COM>

Subject: Re:MAC Response to Case No.87060

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Dear Julie,

Thank you for taking the time to contact us and for your interest in M.A.C.

M.A.C products are only distributed for sale at our authorised retail store accounts, or at our free-standing stores. Products purchased at one of our authorised accounts are genuine M.A.C merchandise of recent production. In addition, consumers can feel confident when they are serviced by one of our trained representatives, who are familiar with our product line. I can confirm that we did produce a Brow Pencil in the shade Flatter.

We trust the above addresses your concern. We hope that we have the opportunity to serve you in the near future.

Again, thank you for taking the time to share your thoughts and concerns.

Sincerely,

Philippa Wood
Consumer Care Centre
Global Consumer Communications