Pine Dungeon Imports have traded since 1992. We sell Bedroom, Kitchen, Dining and Occasional furniture ranges mattresses beds windchimes clocks along with a whole plethora of ornaments, wooden carvings and a multitude of curios ! Something to suit all budgets - Furniture of Quality and distinction.
FREE P&P ON MOST BUY IT NOW ITEMS
Please note free p&p is to uk mainland only-call for prices to other areas
PINE DUNGEON IMPORTS Furniture Of Quality And Distinction
Hi
My name is Simon and I own and run Pine Dungeon Imports. We sell Bedroom, Kitchen, Dining and Occasional Ranges along with a whole plethora of ornaments, wooden carvings and a multitude of curios !
We have access to a vast array of goods from budget to hand made bespoke items all available in a huge choice of styles and finishes - Traditional, Mexican, Modern, Laquered, Waxed, ITW etc.It is for this reason that we have something for every style and taste at a budget to suit everyone ! AND if we can't get it we will make it for you -
YOU DRAW IT AND WE WILL MAKE IT !!! At a price you wont believe -GO ON TRY US !!!!
We supply Landlords, Letting Agents, B&bs, Guest houses, Student Houses, Hotels as well as helping young couples getting started on a budget, Family homes, Childrens Rooms, Shops and business display furniture, Retirement homes, Holiday homes to name just a few !!
I have been doing this for 15 years and we have grown from strength to strength. Ebay is a relatively new venture for us but we have adapted to ebay methods and systems fairly quickly and have a an exceptional delivery service in place at a very competitive price.
Most deliveries are next day and are insured. The larger more delicate items are always shipped on a pallet to protect them from any damage.
You maybe rest assured that customer service is our biggest priority after all you guys are paying our wages and with out you we would't be here ! - please see my feedback !
A Little about me - Well you know what I do ! I have three childen and I live and work in Cardiff I am very passionate about my business and work very much under the ethos of "Treat others as you would like to be treated" you will find me helpful and friendly should you wish to contact me for whatever reason. Speak to you soon Simon !!
SUMMARY OF OUR SELLING POLICIES
Bidding
All our auctions will run their course and the highest bidder will receive the item.
DO NOT ask us to end the auction early, we strongly believe that if you are is bidding, then you have the right to see the auction end. It is what we would expect ourselves.
The placement of a bid constitutes a legal offer to purchase and may not be withdrawn after it has been confirmed. Non Paying Bidders will be left negative feedback and reported to EBay
Checkout
After purchasing, you will receive an email from EBay, simply click on "Pay Now".
it is very important that you use the EBay Checkout System. This helps us greatly to keep track of our auctions.Even if you wish to collect, simply put "I will be sending payment by....." along with a note of intended collection.
IT IS VERY IMPOTANT THAT YOU SUPPLY A DAYTIME TELEPHONE NUMBER IN THE CHECKOUT SO THAT THE CARRIER CAN CONTACT YOU IF REQUIRED
Payment
Please do not bid on this item if you are unable to send payment within 7 days after the auction end.
If you do not pay you will receive an Un-Paid-Item reminder after 3 days and an Un-Paid-Item dispute will be filed after 7 days.
If this dispute is not resolved directly with us it may result in a strike from EBay, negative feedback and being blocked from all our future auctions.
PAYMENT BY POSTAL ORDER (Write your User Name and Item Number/s on the back)
PAYMENT BY BANKERS DRAFT (Write your User Name and Item Number/s on the back)
EUROPEAN BIDDERS MUST PAY VIA PAYPAL ONLY
UK BIDDERS CAN PAY VIA ALL METHODS LISTED ABOVE. IF PAYING BY BANKERS DRAFT OR POSTAL ORDER PLEASE MAKE PAYABLE TO: "PINE DUNGEON"
Shipping
Postage and Packaging displayed is for England, Scotland and Wales only.
The Shetland Isles & Scottish Highlands, The Isle of Wight, The Isle of Man, The Isle of Scilly, The Channel Isles, Northern Ireland & South Ireland may have different postage rates according to the weight of the item you are bidding on. E-MAIL us for a P&P rate to these locations.
All our items are dispatched immediately upon recedipt of cleared payment and a postage document is obtained in all cases.
In the unlikely event of damage or loss, we shall either forward the paperwork to you in order for you to submit a claim or, if appropriate, we shall file a claim on your behalf. Claims can take up to 8 weeks before they are finalised.
We use five different delivery systems :
Post office recorded or signed for delivery for small light weight items (upto 3 days)
Carrier for most items signed for or can be left in porch, garage, shed, with neighbour etc(BUT ONLY IF YOU INSTRUCT US BY EMAIL AND YOU CARRY THE RISK OF THE ITEM BEING STOLEN !) (1-2days)
Palletised delivery for very large heavy or "awkward" items(2-3days)
We also do deliveries with our own vehicles and drivers.
Dedicated vehicle carrier for bulk orders and very large items.(Contact us for more details)
It is your responsibility to ensure that the packaging of your goods is checked BEFORE signing the delivery note. If you have received a package that is damaged, it is VERY IMPORTANT that you sign the delivery note as "damaged". The good news is that your goods are insured but you must notify us of any damage within 24 hours of receipt. We will then arrange to collect and replace your item within the usual timescales as indicated in the terms of delivery. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 24 hours after delivery.
If you have not received your item within 5 working days of completion of your order, you must notify us on the 6th working day. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.
Collections
Collections are welcomed from our shop, between the hours of 10.30am to 5.30pm, SEVEN DAYS. See contact details below for address.Tel 02920 610000Do not just turn up, always ring first to confirm that we are at the shop, it might save you a wasted trip
Please email/call us with your expected collection day/time to make sure that we have your item ready !
We do not operate a storage facility! Collections must be made within 7 days from the date of your last winning item
Commuications
Communication is everything, please use it!
We give and expect to receive polite and courteous email/phone communications. If you have a problem with your item, please E-MAIL us. Do not just rant and rave, then leave bad feedback while failing to inform us of your problem we will do our level best to sort out any problems !
All email communications will be replied to ASAP
As soon as your payment has cleared, your item will be shipped.
If you have not received your item within 7 days from clearance of your funds, then E-MAILus.
Feedback
Please remember to leave Feedback if you are satisfied with the service.
We use an automated feedback system that will leave yours immediately after you have left ours. This tells us that you were satisfied with the goods and service.
Returns & Refunds
Always read the listed description fully and make sure you are happy with the item. We are honest people and we try to describe all our items as accurately as we can.
We will provide a full refund for the purchase price of the goods (Minus a 12.5% credit card processing fee/restocking fee), but not any P&P charges (If delivery has been made).
In order for us to provide a refund, all goods must be unopened and in perfect condition. We unconditionally reserve the right not to refund if the goods are not returned in a suitable condition.
Please note that if you exercise this right, you will have to pay the cost of returning the goods to us.All items must be returned in their original packaging. Our couriers will not collect unpackaged items.
Any refunds will be strictly limited to your winning bid only. You are also responsible for the return postage costs so think before you bid!
HOURS OF BUSINESS: Monday to Saturday 10.00am to 5.30pm Sunday 11.00am to 4.30pm
COLLECTION TIMES: Do not just turn up, always ring first to confirm that your item is available
GENERAL PUBLIC: We are open to the general public - but don't expect to see EBAY prices in the shop !!
Listings
To protect bidder privacy, when the price or highest bid on an item reaches or exceeds a certain level, User IDs will be displayed as anonymous names. For auction items, a bold price means at least one bid has been received.
Note: Anonymous names may appear more than once and may represent different bidders.
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