Thank you for taking the time to view this page and learn more about us. We are a small, family run business based in Kent, committed to providing the highest levels of service. We are VAT registered and fully comply with all consumer law, including the Sale of Goods Act and the Distance Selling Regulations.
We have always been registered as a business and have always offered returns in accordance with your statutory rights. This is not a recent change due to eBay's new polices.
Our aim is to provide you with a pleasant and easy shopping experience by accurately describing all our products, providing a quick turnaround and most importantly by offering professional after care service in the rare event of a problem. You can be assured of a fast, efficient and friendly service.
The majority of our titles are in stock and ready to be shipped straight away. We use high quality packing materials to ensure safe arrival of all items, especially box sets. Unlike a lot of companies who simply stuff box sets in a jiffy bag, we pack them in cardboard where possible or wrap them in bubble wrap, preventing those annoying knocks and dents as well as reducing the risk of the disks coming loose.
We do not use automated emails as when shopping ourselves we find them impersonal and annoying. Paypal always send an email receipt for your payment and we always manually email to confirm dispatch.
We request that customers email us in the rare event of a problem. Our feedback profile is a not a platform for communication.
All of our DVDs are genuine UK releases sourced from the UK’s leading entertainment distributors. We do not sell, or condone the selling of, counterfeit goods.
We do not use your email address for marketing purposes, the only emails you receive from us will relate directly to your order and/or questions.
All of our listings state the BBFC classification of the title for sale, by submitting an order you will be confirming that you are of the legal age to view that title. eBay's pre-filled information may be erroneous, our description always states the correct classification. Customers are reminded that persons under the age of 18 are not permitted to have an eBay account.
The pre-filled information on each listing is automatically inserted by eBay, as we are unable to edit this content we are not responsible for any omissions or erroneous data. This data should be used as a guide only and if customers have specific requirements regarding product details these should be confirmed with us directly before submitting an order.
All of our prices include VAT and postage, the price you see is the price you pay.
Our company details are as follows:
ludovico_institute
Pensand House
Hythe, Kent
CT21 6HH
VAT Number: 925 0477 27
Please note this is our administration address, our stock is held in at our unit in Ashford and we are unable to accept customers calling in person at either location due to insurance purposes and other legal complications. ANY personal callers will be turned away.
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