About Us

Thank you for taking the time to read our about me page.  Heather's Closet is a small family business run by Heather and her partner Martin.  Like many Business Sellers, we started out using eBay to sell unwanted items, buy things we needed, it was a hobby, not a job.  Then things started expanding and we registered as a Business and decided to specialise in clothes and shoes as this is what we knew about best.

Our ethos has always been to sell only high-quality items that we could offer at affordable prices, and we continue to focus on this as we expand even further into our own website.  Please take a look:

www.redcarpetfashions.co.uk

Heather's Closet has now taken on a life of it's own, with a customer base of repeat callers, who seem more like old friends dropping in, than returning customers.  We are very selective in the clothes and shoes we offer for sale here, making sure that they are priced very competitively, and are consistently of the highest quality available, with household names like, Monsoon, Next, River Island, Marks & Spencer, to name a very small few.  We offer great personal customer service and ship out quickly and charge fairly on postage.

We still love getting positive feedback and 5 stars from our customers, it makes all the hard work worthwhile.  We hope to go from strength to strength over the coming years, but never losing sight of the original idea:
                                                            Clothes and Shoes - quality at low prices.

We have new stock in every day, so please add us to your favourites or sign up for our newsletters.  Any questions, please don't hesitate to contact us.

Customer Service

Payment
♦  We accept PayPal, Cheques and Postal Orders
♦  Please pay within 5 working days of auction ending
♦  In the unlikely event of non-payment a Non-Payment Dispute will be filed which can restrict your account, we do this to recover our eBay fees

Postage
♦  All items are sent out Royal Mail 1st Class Recorded Delivery and a signature is required on delivery
♦  Combined postage is available when items are paid for together, please request a combined invoice before paying if it doesn't automatically show at checkout
♦  Items will be sent same day if cleared payment is received before 2pm Monday - Friday (if paying by cheque, please allow extra time)
♦  Check you local sorting office if your item does not arrive within 5 working days, they don't always card, if it's not there, please contact us

Returns & Refunds
♦  Please contact us if you wish to return an item for whatever reason within 7 days of receipt
♦  Faulty or incorrect items will receive a full refund or replacement as appropriate plus a refund of all postage costs
♦  We also accept returns for any other reason but postage costs will not be refunded
♦  Items must be in unworn condition with all tags attached in condition as sent
♦  Items must be returned via traceable means within 14 days of receipt and refund / replacement will only be issued after receipt and inspection

Feedback
♦  We aim to give you a easy, quick and hassle free shopping experience
♦  If for any reason you feel you cannot leave 5 star positive feedback, please contact us first to resolve any problems
♦  We regret we cannot resolve any issues once negative or neutral feedback has been left

Contact
♦  Email:  heatherLowen@hotmail.co.uk
♦  Business Address: Heather's Closet, 20 Caroline Close, Whitestone, Nuneaton CV11 4XY
Please note: we are an online retailer, we do not have a physical shop.  This address is for returns and correspondence only