Trading
Terms of Sale
and
General information on how I run my eBay business |
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I am
a business seller selling brand new items sourced from either the
original manufacturer, agent, or supplier. I only sell to UK postcode
and military BFPO addresses.
I specialise
in the following camping, hiking, camouflage items, and general
outdoor clothing.
Frequently
Asked Questions
• Do you
sell to International buyers? - Sorry no, UK postcode addresses
and BFPO only
• Do you offer a money back returns policy? - Yes, with conditions
- see below
• Do you offer combined ( reduced ) postage & packing on
multiple purchases? - Yes, when a saving can be made
• Are your products brand new and unused? - Yes, unless otherwise
stated in the listing
• Do you have a catalogue of your products? -Sorry, no
• Do you have a shop? - Sorry, no
• Can I collect my item in person and save on P&P costs?
- Sorry, but no
• Do you send out an e-mail confirming payment? - Yes
• Do you send out an e-mail when my item has been dispatched?
- Yes
• Do you enclose a printed invoice with my item? - Yes
• Are you a full time professional Business Seller? - Yes
• Sounds like you're a really nice person to deal with, are
you? - Absolutely
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Working
Hours
Although eBay is
a 24/7/365 business, I generally operate normal business hours. Monday
- Friday. So e-mails over a weekend are answered on Mondays excluding
bank holidays. Please allow 24 - 48 hours for replies to all e-mail
questions. |
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Descriptions,
Technical Information and Colours
The
descriptions and technical information supplied in my listings is
based on information supplied by the manufacturer/supplier.
Colours of items purchased may vary slightly from that shown in
the listings due to the way your monitor/screen displays colour.
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Buying
more than one item? - Reduced Post & Packing amount
Different Items
- I will always reduce the postage and packing amount ( when a saving
can be made ) if you purchase more than one item from me (at the
same time) if you pay the full amount I will automatically refund
the difference (excluding the Paypal 20p payment charge per additional
item) although it's easier if you wait and let me combine and alter
the invoice. If I miss your multiple purchases and send them individually
( Oops ) let me know and I'll send you a refund for the P&P
difference.
More
than one Item from the same listing - It is not possible for me
to list P&P for additional items so please message me and ask
for an adjusted P&P amount before paying, if you pay the full
amount I will issue you a refund for the P&P over payment.
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Contacting
me
Messages sent
over the weekend are answered on Monday excluding bank holidays
e-mail
:
sales@hackwoodtrading.co.uk
Postal
Address :
Hackwood
Trading
60 Loggon Road
Basingstoke
RG21 3PF
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Questions
Please read the
listing thoroughly before asking a question..! I try to make these
as comprehensive as possible, but I have been known to miss something
out. If you ask something that is answered in the listing, you may
not get a reply..!! Questions sent over the weekend are answered on
Monday excluding bank holidays. |
How
to Pay
I require
payment within 5 days, although I can be flexible providing
you contact me. I will send you an e-mail to confirm I have
received payment. |
| Paypal |
I am a UK Verified PayPal member. I do not charge any extra
for you paying me this way. |
| Cheque |
I will allow at least 5 working days for these to clear from
the date of banking before I will dispatch your item. if you
need the item quickly please use PayPal or send a postal order(s). |
| Postal
Orders |
Use
if you don't want to use PayPal, quicker for dispatch than cheques |
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Unpaid
Items
My items are all
fixed price - buy it now listings, so there's no surprise that you
have "won it" ( and have to pay for it..! ) If item(s) remain
unpaid with no communication from the buyer after 7 days, I will start
the eBay "Unpaid Item Process" to recover the eBay Final
Value fees that I will have paid. I also reserve the right to place
the item(s) back into stock and relist. eBay allows sellers to close
the Unpaid Item Process after 7 days, and I will do so if I haven't
had any response from a non-paying buyer within this period and payment
has not been received. eBay ( not the seller ) will then issue the
non paying buyer an "Unpaid Item Strike" for each unpaid
item. |
Dispatch
I aim to dispatch
your item as soon as possible. Items that are confirmed as paid before
12:00 Noon are generally* dispatched the same day - Mondays - Fridays,
otherwise items are usually* dispatched the next working day I receive
payment, or in the case of cheques upon cleared funds. l will send
you an email confirming your item has been dispatched. Items purchased
on weekends are dispatched on Mondays excluding bank holidays. The
method used for dispatch is as per the item listing. This may vary
with combined items purchases.
If you require a guaranteed delivery time/method you must contact
me before purchasing the item so I can inform you of the adjusted
cost to send your item by Royal mail Special next Day delivery. As
all items are sent to the Paypal recorded address, I am unable to
carry out requests like - please leave in the shed/garage/with a neighbour.
*
for 95% of purchases, I do have the odd day off occasionally, and
sometimes there are eBay or other online problems. |
Delivery
I only use First
or Second Class Royal Mail Recorded and a signature is required on
delivery, this is for peace of mind - yours and mine, and satisfies
Paypals terms. I have no control over delivery time. Delivery times
are provided by the carrier, are excluding weekends and bank holidays,
and may vary particularly during peak periods. I will only dispatch
to United Kingdom postcodes and BFPO addresses. If you require a guaranteed
delivery time/method you must contact me before purchasing the item
so I can inform you of the adjusted cost to send your item by Royal
mail Special next Day delivery. |
Item
not Delivered or Delayed
Before
contacting me about "has my item been dispatched" please
check your e-mail account first. As I always send a "dispatched"
e-mail confirmation.
If your item(s) are listed as being dispatched by recorded post, please
contact me 5 days after dispatch if it hasn't arrived, so I can track
it. It seems the royal mail do not always leave a card after a delivery
attempt. They will keep it for 7 days and then return it back to me.
If this happens you will have to pay additional postage for your item(s)
to be reposted. Please
be advised that the Post Office will only consider the package "lost",
"missing" or "delayed" after 14 days from the
date of posting so I'm unable to refund or dispatch a replacement
until then. |
Feedback
Policy
Feedback for buyers
is automated (so I can't forget..!) and is left within a few minutes
of you leaving feedback for me. Should you have any problems with
the item you have purchased, I require you to contact me before leaving
feedback so they can be resolved. I am a professional and responsible
business trader and will treat you fairly, I expect the same from
buyers. I do not leave feedback for buyers on payment, so please don't
ask me to do so. |
Returns
If you need to
return the item you have purchased for any reason please contact me
within 14 days of receipt for instructions first. Items being returned
must be in the same condition as I supplied them, packaging, labels
intact. You are responsible for the cost of returning the item(s)
back to me. |
Refunds
Refunds are made
via the original method of payment, eg. if you paid for the item by
Paypal, the refund will be by Paypal. |
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Buy
with Confidence
I am a business
seller, your buying experience with me will go smoothly, but I'm
here to help if there are any problems - some things are out of
my control..! My feedback hopefully reflects how I treat and support
my customers and run my business.
E&OE
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Revised
24/09/08
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Praise: Speedy delivery. Spot on product. |
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Praise: Fantastic A+++++++++++++ |
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Praise: great ebayer ..prompt delivery and good packaging ...thanks A+++++++++++++++++++ |
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To see all feedback for this member, go to the Member Profile page.
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