Postage policy.
We always try to despatch orders the day of they are ordered.  Orders before 3.00 will almost certainly be sent that same day, orders after will still probably go up to 5.30 out that day if not the next.  We use the excellent Royal Mail PARCEL FORCE SERVICE on a next day delivery basis.
Customers in the Scottish Highlands, Channel Islands, Scilly Islands, Northern Ireland etc we use Royal Mail standard parcels and a delivery day can not be guaranteed.

If nobody is in parcel force will leave a card and try to deliver next day.  If you are not available next day, please call the number and arrange to collect from their depot (free) or your local post office (75p charge).

In the past we have had expensive problems with customers not attempting to contact the courier after failed deliveries.  To avoid this we are more than happy to deliver to alternative locations such as work or a friends address, please advise us of your request when paying for your item.  A contact telephone number also helps improve delivery reliability.

Please note, if the customer does not take delivery or collect the item within a sensible time (see delivery schedule below) the courier return the item to us.  You will then be required to pay for re-delivery.  We can redirect items after they have been dispatched, BUT we get charged by the courier and will have to pass these costs on to the customer.

Franking machines and supplies
Shredders
Postal Scales

UK mainland delivery If the customer is not available they will leave a card with a telephone number.  Please call this number to arrange an alternative delivery day, or collection of the item from their depot within 7 days. SPECIAL REQUIREMENTS Saturday delivery £10.00 Delivery before 10:30 £10.00 Redirection after despatch £15.00 Delivery schedule (working days) Day 1, Despatch Day 2, Delivery Day 3, re-attempt delivery Day 5, return to us, if no contact has been made by the customer

Scottish Highlands, Channel Islands, Scilly Islands, Northern Ireland etc So that we do not have to charge extra postage, for non U.K. mainland we use the Royal Mail's standard parcel service.  Delivery for this service is 2-5 working days.  If an item is not delivered or carded within 6 working days please contact us, so that we can ask the Royal Mail to investigate. Delivery schedule (working days) Day 1, Despatch Day 2-5, Delivery Day 10, return to us, if no contact has been made by the customer

Republic of Ireland we are pleased to do business with customers from Ireland.  Postage costs can vary depending on weight-size etc of item so So if a postage price is not displayed PLEASE always contact us for a postage price and timescale before ordering.  All Martin Yale products are covered by their standard warranty in Ireland for other brands please contact for details. European Union we are pleased to do business with customers from the EU.  Postage costs can vary depending on weight-size etc of item so if a postage price is not displayed PLEASE always contact us for a postage price and timescale before ordering.  We will honour all warranty but please note, European customers will have to send machine back to the UK if faults happen. Also we only have English speaking staff and due to potential fraud and paypal chargeback's, if unsure we will not send good until we are sure of payment clearance.

LEAVING A TELEPHONE NUMBER WITH YOUR PAYPAL PAYMENT GREATLY HELPS THE COURIER OFFER MORE EFFICIENT SERVICE.

Ongoing support.
Because we supply primarily specialist products we offer a unusually high after sales support for an eBay shop.  Should you require assistance please feel free to contact via email or telephone.

Feedback.
We give good solid service without shouting about it.  Should you have any issues, please contact us by email or telephone, for us to resolve quickly.  To protect our business from the over zealous negative people, we will no longer offer our excellent ongoing support (tech support, advise on upgrades, warranty assistance etc) to people to leave neutral or negative feedback, we save this for our good customers.