Terms & Conditions of Sale
1. Application
These Terms govern the sale by General Stores Online to
you of Products for which you place an order that is
accepted by General Stores Online. No other terms and
conditions shall apply. Your acceptance of the Products
shall be deemed to constitute acceptance of these Terms.
2. Orders
All orders placed by you are subject to acceptance by
General Stores Online. We reserve the right to revise
prices, limit quantities, correct errors in its
catalogue and refuse orders at our discretion including,
without limitation, orders from distributors, dealers
and warehouse stores. Except as may otherwise be
permitted by applicable law, you may not cancel an order
accepted by General Stores Online without the agreement
in writing of General Stores Online, a requirement which
may be waived by us from time to time at our sole
discretion.
3. Delivery
Items in stock will dispatched by General Stores Online
the working day after payment has been received and/or
cleared. Goods to be delivered to most UK mainland
addresses will be sent via a third party courier
offering next day delivery. Next day delivery is not
offered to the following postcodes: FK17-22 G83 IV1-28
IV33-39 KW1-3 KW5-14 PA21-33 PA35-40 PH18-26 PH30-42
HS1-9 IV40-51 IV55-56 KA27 KA28 KW15-17 PA20 PA34
PA41-48 PA60-78 PH42-44 ZE1-3 and all EL post codes.
Deliveries to these areas may typically take 72 hours.
Delivery to addresses that are not on
the UK mainland, for example those located within the GY
or JE post code areas, will be subject to an additional
fee. Next day delivery is not possible to addresses
outside the UK mainland. Please contact us for details.
Please note that oversized or bulky
items may require additional delivery times. We shall
endeavour to inform you of extended delivery times at
the time you place your order.
General Stores Online shall not be
liable for any cost or damage caused by late or
non-delivery of any products. Once items have been
dispatched by us, any delay in delivery shall not give
you the right to reject goods or cancel your order.
4. Payment
All goods should be paid for at the time an order is
placed. General Stores Online reserves the right, by
giving notice at the time an order is placed, to
increase the price of goods to reflect any increase in
the cost to General Stores Online which is due to any
factor beyond its control. Please note this is not
likely to happen, but is included just in case!
5. Warranty
As an internet provider of goods to the public, we are
bound in the UK by the Consumer Protection (Distance
Selling) Regulations 2000, the E-Commerce Regulations
2002, and the Sale of Goods Act 1979-2002. We are a
professional company and undertake to adhere to these
regulations. Please note however that these regulations
apply differently in relation to business to business
transactions, please see our Liability statement below.
Subject to the limitations on its
liability set out in these Terms, General Stores Online
warrants that items be free from defects in material and
workmanship for a period of six months from the date of
delivery.
General Stores Online shall be under
no liability in respect of any defect arising from fair
wear and tear, wilful damage, negligence, abnormal
working conditions or misuse.
If you notify us of a valid claim
under the terms of a warranty, we will replace or repair
the item or refund the original purchase price of the
item, at our discretion. In the case of faulty or
damaged goods, you must return the goods to us. We will
then refund your postage costs on top of any other
repair or replacement. If you receive the item and wish
to return it for any reason other than damage or fault,
you must notify us within seven working days of receipt,
by a written medium such as email or letter. You then
have a reasonable time to send it back to us. If we are
not notified within the statutory period then a refund
cannot be given. When returned, the item must be unused,
in its original packaging, and suitable for resale as
new. We will refund the item price within 30 days of
receipt. In this case all postage costs must be borne by
the buyer. General Stores Online shall have no other
liability to you.
6. Liability
Nothing in these Terms shall exclude or limit General
Stores Online's liability for fraud or for death or
personal injury caused by its negligence or any other
liability to the extent that the same may not be
excluded or limited as a matter of law. Without
prejudice to the previous sentence, General Stores
Online shall not be liable for any loss of income or
profits or for any indirect or consequential loss or
damage of any kind howsoever caused. These Terms set out
the full extent of General Stores Online' obligations
and liabilities in respect of the sale of the Products.
Any condition, warranty or other term concerning the
sale of the Products, which might otherwise be implied
into or incorporated within these Terms, whether by
statute, common law or otherwise, is excluded to the
fullest extent permitted by law. That bit onlt applied
to business to business transactions. If you are a
consumer (member of the public) the exclusion of terms
implied by law will not apply to you.
7. Data Protection
The personal information you provide to General Stores
Online consists of your name, your postal and e-mail
addresses, other contact details as well as order,
delivery and billing information; it will be maintained
as part of our customer records for the purposes of
credit checking, direct marketing, orders delivery and
product purchase history. You may also receive news and
marketing offers from other General Stores Online
companies, but only if you choose to do so.
You can contact General Stores Online
at General Stores Online, 17 Fiveways House, Fiveways Industrial Estate, West Wells Road,
Corsham, Wiltshire SN13 9RG during normal working hours to see the
information held about you and to ask us to remove or
correct it.
By entering into any agreement with
General Stores Online or providing General Stores Online
with personal data, you consent to the processing and
transfer of such data in the manner and for the purposes
described here above.
8. General
General Stores Online shall not be liable to you for any
loss or damage you might suffer arising from General
Stores Online's delay in fulfilling, or failure to
fulfil, any of its obligations under these Terms, to the
extent that such delay or failure is caused by any
circumstance beyond our reasonable control. If due to
such circumstances or events we have insufficient stocks
to meet all its orders, then we reserve the right to
limit or cancel orders at our sole discretion. These
Terms and any terms appearing on any order form to which
these Terms apply constitute the entire agreement
between you and General Stores Online relating to the
Products. The failure of General Stores Online or you to
enforce any of these Terms does not constitute a waiver
of that term and shall in no way affect the right later
to enforce the term. The invalidity or unenforceability
of any clause of these Terms shall not adversely affect
the validity or enforceability of the remaining
provisions. No amendment, variation or addition to these
Terms shall be binding unless agreed to in writing by an
authorised representative of General Stores Online.
General Stores Online may transfer any contract with you
concluded on these Terms or any of its rights or
obligations under any such contract. These Terms will be
construed in accordance with the laws of England and any
disputes shall be settled by the English courts.
Please note that these terms are for
the legal protection of buyer and seller - please
contact us with any questions, we will be more than
happy to help.
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