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Our Online Store where we have a great range of gifts for you to personalize with your own image
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We've been providing a bespoke service, creating custom pet and animal collectibles for a couple of years now, selling through ebay and our own online store. We love our pets, have several fish and a dog - he's a 6 year old rottweiler called Nelson and is the model for our rottweiler items!
We come from South Tyneside, in the north of England, our items are manufactured individually for clients and we ship them worldwide.
I hope we can be of service to you. Please email us with ANY enquiries. Thanks.
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Example of a square, leather strap watch
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How can I design my own item? Do you include insurance when shipping? Do you really offer a 30 day money back Guarantee? Is my information Private? What are your payment terms? Do you have a returns policy? How long do items take to ship? What payment methods do you accept? How much do I pay for shipping? Do you accept checks or money orders? Do you have a link exchange? Can I have a FREE GIFT?
How can I design my own item? Easy. Once you've placed your order, simply email your image to us (in JPG or GIF format) to images@redgymshoes.co.uk quoting your order number/paypal transaction number for reference. The minimum size for images is quoted on the item descriptions. We will print/emboss your image onto your selected item in around 3 working days and send the unique gift back to you - simple.
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Do you include insurance when shipping? No, we do not automatically include insurance. If you would like insurance on the shipping of the item purchased, send me an email (insurance@redgymshoes.com) informing me that you would like to purchase insurance for your shipment. I will reply with a quote for the additional amount that the insurance will cost you. You should request insurance before paying for your item and I will recalulate your invoice to include the insurance.
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Do you really offer a 30 day money back Guarantee? Yep. 30 Days Moneyback Guarantee!! Your satisfaction is guaranteed! If you are not satisfied for any reason, simply send back your order in the same condition it was received within 30 days of receipt and I will promptly refund the cost of your order, less shipping charges!
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Is my information Private? Your privacy is assured! I want you to feel safe and comfortable dealing with me, so.... My personal Pledge Your personal privacy is very important to me, so I never discuss, post or forward your personal information to any other organisation, without your written permission. I do not store any personal information about you other than that which you provide to me in the fulfilment, and pleasure, of providing my services to you. I also do not store nor post personal information onto my own, or third party websites, for public display. Third parties Should a third party request confirmation of a delivery for you, such as DHL or Paypal for example, I will request that they first tell me what they perceive as the problem and secondly ask them to tell me where they are trying to deliver the information or product to, prior to any confirmation commitment. The Law In the event of a problem arrising from the use of our services, we may be legally obliged to provide your personal information to law enforcement organisations. We will always notify you prior to this and provide a time period for you to confirm this and for you to request further information from me. Your Data Data which you do share with me may be held in a database, electronic document, email, or other searchable electronic medium (such as memory stick/CD/DVD -i.e. for backup purposes). Upon request, for a small administration charge, I will provide you with a copy of all data you have provided to me. I will also remove/amend any data you feel inapropriate, misleading or incorrect.
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What are your payment terms? All orders placed with me are on a Cash With Order Basis. I do not provide credit facilities or credit terms, nor will I post items Cash On Delivery (C.O.D), for inspection, for display or as samples. I accept Paypal as my primary (and preferred) method for payments on my website http://redgymshoes.co.uk. Items paid via Paypal are usually shipped within 3 working days(I will let you know if I've managed to ship sooner). Cash With Order payments may be made by cheque, bankers draft or postal order, email me to reserve your items for a few days. Please allow up to 7 days for items to clear into my bank before despatch.
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Do you have a returns policy? Your satisfaction is guaranteed and my returns policy is simple! ************************************************ * * FOR ITEMS DAMAGED IN TRANSIT, YOU MUST KEEP * THE ORIGINAL PACKAGING * * INSURERS WILL NEED TO SEE THE * ORIGINAL PACKAGING * * I CANNOT PROCESS A REFUND FOR DAMAGED * GOODS WITHOUT THIS * ************************************************ 1) Please contact me by email in the first instance, stating what you wish to return, the order date and why you need to return the item. I will send you back a confirmation email and a RETURNS NUMBER. 2) Print out my return confirmation email and include it with your return. This helpS me to keep track of your returned item/s and process any necessary replacement/refund. 3) Returns should be clearly marked RETURNS with the RETURNS NUMBER and shipped back to me at the address on the invoice / shipping note which came with your order OR on the CONFIRMATION EMAIL. 4) Please ensure that you have adequate insurance with the carrier when returning anitem for refund. I recommend parcel2go.co.uk who will arrange a collection and delivery for you online.
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How long do items take to ship? The time for shipping us usually 3 - 14 business (working) days.
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What payment methods do you accept? At the moment we only accept payment through paypal. This provides you and us with both security and peace of mind. This is not negotiable.
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How much do I pay for shipping? Nothing, absolutely nothing, to anywhere!
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Do you accept checks or money orders? No we do not accept cheques or money orders. We only accept Paypal and Google Checkout at the moment. We do not accept concealed cash or any other such form of payment. Thanks, but this is a security policy on our part.
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Do you have a link exchange? Yes, I list my favourite links here: www.dogclub.co.uk - Dog Club - Internet Dog Directory,
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Can I have a FREE GIFT? Of course you can! Simply copy and paste the following link into your browser for a FREE Bulldog Screensaver: http://betterwindowssoftware.com/products-58014.html
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