SJM DIRECT
Welcome to SJM Direct.
Brand new DVDs in stock and ready to post. We also sell Atari games.
We are a full-time, family-run business with many years of eBay experience.
We guarantee a top quality service with the highest level of customer care.
We hope to eBay with you soon :-)
AUCTION TERMS
Please read these terms prior to bidding. They will ensure a smooth and successful auction for both parties.
BIDDING:
Any questions regarding an item should be submitted prior to bidding.
You should only bid if you intend to buy. Your bid is a contract and non-payment can lead to suspension of your eBay membership.
By bidding you confirm that you are of legal age to buy the item.
Bidding on DVDs:
Bids on DVDs are welcome from eBay members in the UK, Europe, Australia & New Zealand.
Members from other locations (including the USA & Canada) must email us prior to bidding.
In all cases, please make sure your DVD system is fully compatible with the item.
Bidding on Atari items:
Please refer to the individual auction listings for the Post-To locations.
In general, bids on Atari 8-bit/Atari Lynx/Atari Jaguar items are welcome from all eBay members worldwide.
Some Atari 2600/Atari 7800/Atari ST items are UK-only or UK/Europe/Australia/New Zealand-only (members from other locations must email us prior to bidding).
In all cases, please make sure your Atari system is fully compatible with the item.
MAKING CONTACT & SENDING PAYMENT:
You can pay instantly at the time of purchase by completing eBay's checkout procedure. We will reply via email to confirm receipt of your checkout details.
Alternatively, we will send you an email soon after auction close. This email will contain complete payment details.
Please Note: If you have not heard from us within 24 hours of auction close you should assume we are having difficulty in contacting you via your eBay registered email address and contact us giving an alternative email address.
Payment should be received within 14 days of auction close.
It is your responsibility to ensure payment arrives in time. We confirm receipt of all payments so if you believe your payment has not been received please contact us.
If payment is not received within 7 days of auction close we will send a payment reminder.
If payment is not received within 14 days of auction close we will initiate eBay's Unpaid Item Process. From this point onwards we are under no obligation to hold the item and reserve the right to relist or offer the item to the next placed bidder.
If sending payment by mail from overseas you should use airmail delivery (preferably recorded) to ensure arrival within the 14 day period.
Just email us if you have any questions regarding payment.
PAYMENT OPTIONS:
All payment options are available in GB Pounds only.
We cannot accept payment in any currency other than GB Pounds.
UK Payment Options:
We accept payment by PayPal (www.paypal.com), Nochex (www.nochex.com), cheque, postal order or electronic bank transfer (BACS).
PayPal and Nochex payments should be sent to our eBay registered email address. There are no fees applied.
If paying for multiple items by PayPal or Nochex please send one payment for the total amount (do not send multiple payments).
Cheques and postal orders should be made payable to "SJM Direct" and sent to our eBay registered mailing address.
Please allow 3 to 5 working days for the clearance of cheques and electronic bank transfers.
Europe Payment Options:
We accept payment by PayPal (www.paypal.com) or electronic bank transfer (IBAN).
PayPal payments should be sent to our eBay registered email address. There are no fees applied.
If paying for multiple items by PayPal please send one payment for the total amount (do not send multiple payments).
Please note that we cannot accept a cheque or money order in any currency other than GB Pounds. Contact your bank for details of how to draw a cheque or money order in GB Pounds.
Please allow 3 to 5 working days for the clearance of cheques and electronic bank transfers.
Rest Of World Payment Options:
We accept payment by PayPal (www.paypal.com).
PayPal payments should be sent to our eBay registered email address. There are no fees applied.
If paying for multiple items by PayPal please send one payment for the total amount (do not send multiple payments).
Please note that we cannot accept a cheque or money order in any currency other than GB Pounds. Contact your bank for details of how to draw a cheque or money order in GB Pounds.
Please allow 3 to 5 working days for the clearance of cheques and electronic bank transfers.
POSTAGE:
All item descriptions include a price for postage and packaging.
Small to medium parcels are sent via Royal Mail.
Large parcels are sent via Royal Mail Parcel Service or Parcelforce Worldwide.
We reserve the right to upgrade the postage of any parcel.
It is your responsibility to inform us of any additional postage requirements.
UK Postage Upgrades:
Recorded Delivery is available to any UK address for an additional £0.75. This is advised if you require signature delivery (maximum weight 2kg).
Special Delivery is available to any UK address for an additional £4.15 to £20.40 (depending on weight of parcel). This is advised if you require next-day signature delivery (maximum weight 10kg).
Europe / Rest Of World Postage Upgrades:
Recorded 'Signed For' Airmail is available to most worldwide addresses for an additional £3.70. This is advised if you require signature delivery (maximum weight 2kg).
Some countries will apply import duty/charges to deliveries above a certain value. Please check for details with your local Customs & Excise authorities. The buyer is liable for any import duty/charges applied to a delivery.
PACKAGING:
All items are carefully packaged to the highest standard. The cost of packaging is included in the price of p&p.
DELIVERY:
Orders are usually posted within one working day of receiving cleared payment.
We post orders every postal day (Monday to Saturday) to ensure you receive your goods as quickly as possible.
We will email you to confirm that your order is on the way (this email will include the date of posting).
Delivery estimates are as follows: UK First Class (1-3 working days) / Europe Airmail (2-5 working days) / Rest Of World Airmail (4-7 working days).
Please note that deliveries can sometimes take longer depending on local service.
INSURANCE:
Please be assured that all of our parcels are fully insured en route.
This insurance is conditional upon the following requirements:
You must provide us with a complete and correct postal address.
If your feedback profile shows multiple failed deliveries to your address you must request a Recorded postage option.
UK Deliveries: If you have not received a UK delivery within 15 days of the date of posting please let us know. We will contact Royal Mail on your behalf to request a delivery investigation. We have to allow 15 days for Royal Mail to complete a UK delivery (as per their terms and conditions).
Overseas Deliveries: If you have not received an overseas delivery within 25 days of the date of posting please let us know. We will contact Royal Mail on your behalf to request a delivery investigation. We have to allow 25 days for Royal Mail to complete an overseas delivery (as per their terms and conditions).
RETURN POLICY:
We take great pride in making sure you are happy with your purchase. If for any reason you are not satisfied with an item please contact us and we will do everything we can to help. In most instances the problem can be resolved to your complete satisfaction.
If you wish to return an item please contact us and we will advise as to our return procedure.
Any item can be returned for a refund of the purchase price (not including p&p). The item must be in the same condition as when it left us. You will pay the return postage costs. You should use appropriate packaging to protect the item en route (if possible, re-use the packaging it arrived in).
A damaged or faulty item can be returned for replacement. If no replacement is available we will issue a full refund (including p&p). We will refund your return postage costs. Please note that all returns are checked and if the item is found to be working you will be liable for all p&p costs.
We always do our very best to give an accurate description of the item. If an item should differ from the auction description or auction picture then on return we will issue a full refund (including p&p). We will refund your return postage costs. Please note that the auction picture may be a stock picture and not the actual item for sale. The auction description will state when the auction picture shows the actual item for sale.
Compatibility issues with new/sealed items: If applicable, please ensure that the item is compatible with your equipment. This should be done prior to bidding. If however you receive a new/sealed item which you believe to be incompatible with your equipment please return it before you break the seal. You will pay the return postage costs. Once opened, a new/sealed item cannot be returned due to compatibility issues. Please email us if you have any questions regarding compatibility.
We would advise that when returning goods you obtain a Certificate of Posting and, if applicable, postal insurance. It is your responsibility to make sure the item is returned securely.
Items must be returned within 30 days of receipt.
FEEDBACK:
We will post positive feedback for every successful transaction.
ZERO LIABILITY:
We are not liable for any injury, loss, damage, pollution or contamination caused by or arising from any product or service we supply.
By bidding you agree to accept these terms.
Just let us know if you have any questions.
We look forward to completing a successful transaction with you :-)
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Praise: perfect and fast transaction, very well wrapped. many thanks |
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Praise: thanks for the qick postal service |
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Praise: Great... could not ask for better, perfect all round. |
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Praise: great item thanks recomended |
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Praise: Great DVD, thanks |
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Praise: Fast Delivery. Excellent Condition. Will Deal With Again. A++++++++ |
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Praise: smooth transaction thank you |
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Praise: excellent many thanks |
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Praise: very good item quickly deliverd and packed beautifully thanks. |
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