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Everything you need to know about buying from SJO Trading
The following Terms apply to all auctions, Buy it Nows and shop items unless otherwise varied by individual eBay listings. Details in individual listings will take precedence over these terms if different from the following.
We want to ensure that you, the customer, are happy with your purchases. Before placing your bid or using Buy it Now, please use 'ask the seller a question' if you have any queries whatsoever, that aren't answered here.
Please note that we are a business and that we are normally only available during business hours although at busy times of year we do work some rather unusual hours and that in order to be able to continue to offer low volume orders at large volume prices we can only deal online through email or eBay messaging. Please do not ask us to phone unless it is regarding a matter that really cannot be dealt with in any other way.
For a link to our size chart - CLICK HERE
Payment Methods
Please note that all of our auctions and shop items are priced in British Pounds Sterling £ (GBP) and that, normally, our listings are restricted to UK sales only.
We accept Paypal, Cheques (UK banks only) and British Post Office Postal orders in British £ sterling (GBP) only. Please include the ebay item number and / or your ebay ID with your payment if sending payment by post.
Please note that the above are the ONLY payment methods that we are able to accept for sales.
After the Auction
An automated eBay email is sent after purchase with a pay now link which will enable payment by paypal or to obtain details for postal payment.
Delivery Timescales
We aim to post out orders within 2 working days of receiving cleared payment. Usually items will be sent out same or next working day depending on time payment is received. We will email to confirm item despatch in all cases.
For quickest delivery please use one of the online payment methods that we accept as we always wait for cheques to clear before despatch and new style postal orders are also treated as cheques by our bank due to the large number of forgeries circulating.
Shipping / P&P Rates
All goods are sent using packaging appropriate to the item ordered and by the most appropriate shipping method. We are always prepared to quote reduced P&P rates for multiple purchases where possible although with Post Office pricing in proportion, please note that sometimes combined packages cost more than individual items to send ie where a total package weight goes over 1kg.
In the unfortunate instance that a package is lost we will either provide a replacement item or refund (see individual listings for details) but please note that the British Post Office will not accept a parcel as lost until 15 working days after posting.
Returns
All of our items
are checked prior to despatch and posted in appropriate packaging. In the unfortunate
event of a problem with your purchase please email us as soon as possible with
full details.
Faulty or incorrect items will be refunded including the p&p cost by the
original payment method after they have been returned to us. Items returned
for any other reason will be refunded by the original payment method less our
original p&p charge. For purchases from our clearance sale range, we are
unable to replace returned items with an alternative, refund is the only option
available.
Please advise us by email before returning any item to confirm that a return is acceptable.
Feedback
As many of our customers purchase items from us as gifts and may therefore wish to keep their purchase as secret as possible, we make it a policy to only leave feedback after it has been left for us. Unfortunately it is not possible for us to go through all those for which we have not received feedback and selectively 'guess' which want to remain private and which are simply waiting for us to leave feedback first. We are always mindful that eBay feedback is voluntary rather than compulsory and not a requirement on the part of either buyer or seller. We sell items not feedback so it really doesn't worry us if we don't get feedback from all of our customers hence you will never get a feedback reminder email from us.
If you are in any doubt about any of the terms of this sale please email your question before purchase. We're nice friendly people and will do our best to help although we are a business and therefore aren't here 24/7 although we do work some odd hours at times! If we get your question in time before the end of the auction, you will get a response from us. Best time for an answer is the usual Monday to Friday 'office hours'.
SJO Trading, proprietor J Warren, 1 Croft Close, Tonbridge Kent TN10 4LA. This address is for correspondence only. We do not have a retail premises and cannot accept business callers at this address for health and safety and insurance reasons.
More items will be available on our website
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