Shelfridges is the first choice for replacement shelves and ledges for your pet
chinchilla, fancy rat, hamster, gerbil, degu, mice or chipmunk cages. Every
shelf is hand made using only natural, untreated, heat sterilised wood for the
safety of your pet.
Shelfridges also supply a wide range of healthy treats and chews for your pet, made from pet-safe, nutritional & natural tasty ingredients..
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AboutMe:Generate Template HTML
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I always describe the items with accuracy and honesty - I have been ripped off in the past and I know it is not pleasant!
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All my items are always sent well packaged and sealed, with my return address attached. I always obtain proof of postage,
and recorded/special delivery is often included at no extra charge.
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I try to post items within 24hrs of receiving payment, although I am in full time employment so I have to work around this. My feedback does regularly state that postage is very quick,
and I will let you know if I am facing any delays such as working away from
home.
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If you are bidding on multiple items, please ask me about postal discounts. Some items do have postal discounts added to the listings
and I will send items in the same package where possible.
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I keep my P&P rates
reasonable, but please remember that this covers the cost of postage and
packaging, to a high standard to ensure the item arrives to you in a
satisfactory condition. I pack all items carefully using proper packaging
materials. Please bear this in mind when
comparing P+P costs. Many of my items have UK postage rates included in the
advertised price
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I prefer to receive Paypal as a method of payment, but I will accept cheques and postal orders in UK Pound Sterling only.
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I do not add any extra fees at the
end of auction, such as Paypal premium's, VAT or insurance charges. My listings
are clear with the postage and item cost.
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All items are sent as soon as payment clears. I do not accept money orders or Western Union style payments,
and Paypal e-cheques are often automatically rejected.
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Like all other eBay sellers I prefer
payment within 7 days of the auction ending. If this is not possible for
whatever reason, please let me know. It only takes a few seconds to send me an
email and I appreciate the communication.
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If after 7 days I have not received payment I usually engage the
eBay dispute process in order to recover my fees, but if there is a valid reason for non or late payment, I will understand
and appreciate being notified.
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I will post items abroad, but I
always use airmail. Surface mail can take longer than the Paypal protection period of 45 days. I will normally show the international postage rates, but if it is not listed please feel free to contact me
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Returns and Refunds
- In the unlikely event of a fault developing with any purchase, or an error in
the listing, I will refund or replace at my expense, which includes any return
postage costs. Please let me know of any problems within 14 days of receipt
Distance Selling Regulations 2000
FOR THE BENEFIT OF UK CUSTOMERS ONLY.
Under the Consumer Protection (Distance Selling) Regulations 2000
("the Regulations"), UK customers have the right to cancel an order
placed with us within 14 days of receipt of the
goods, This does not include items that have been made to your
specifications; including created-to-order purchases, specially
requested items, or other items that you have unsealed; or cost of
carriage. The Regulations are designed to protect consumers when
buying products by mail order or over the Internet as opposed to in
person in a shop or other retail outlet. It also
does not cover items won
in an online auction. The effect of the Regulations is to allow a UK
customer to withdraw from the contract as if it had not been made.
To cancel an order under the Distance Selling Regulations you must
notify us in writing by e-mail, quoting your name, eBay item listing
number, address and contact telephone number. Please read the
following conditions carefully; they apply to your order.
These are:-
- Cancellation must be in writing. A telephone call is not
sufficient.
- You must return the goods to me AT YOUR EXPENSE (including all
packaging, product boxes, etc.) in exactly the same condition in
which the goods were supplied to you. This means that you must not
destroy or dispose of the packaging in which the goods are supplied
until you know that you do not intend to return the goods.
- Please note that proof of posting is NOT proof of receipt. You are
liable for the goods until they are delivered to me, and I will not
reimburse you until the goods are returned to us in good (fit for
resale) condition. It is strongly advised that Royal Mail Special
Delivery or other insured and tracked delivery service is used for
this purpose in order to be sure that any goods returned are
delivered safely.
- If goods returned are found to be damaged, I will not refund
any money. I will tell you this in writing by e-mail. The goods will
then be kept at my premises for 90 days from the date of that
written notice, after which time I will dispose of them without any
further notice to you. You may request that I return the item(s) to
you before the expiry of the 90-day period, in writing, and you will
be responsible for the cost of return, using Royal Mail Special or
Recorded Delivery
ANY GOODS RETURNED ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED.
I ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT WHEN YOU ARE
RETURNING GOODS TO ME.
It is therefore recommended that you use the Royal Mail Special or
Recorded Delivery service to return goods. These services are
available from any UK Post Office, and provides a guaranteed next
working day delivery, with a signed receipt, plus insurance of up to
50, for a very reasonable cost. Please contact me to discuss a
possible return BEFORE you send anything to us. Any items returned
without prior consultation will not be subject to possible refund.
These conditions do not affect your statutory rights. |
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Shelfridges is a Trading Name of
Steven M Wilson
30 Woodpecker Drive,
Packmoor,
Stoke on Trent,
Staffs, UK,
ST7 4GJ |
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