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Telephones Online
C/O CAT LTD
Unit 1,
North Industrial Estate
New Road
Newhaven
East Sussex
BN9 0HE
top

At Telephones Online we want all of our customers to receive the best and most efficient service we can possibly offer, this way we ensure an ongoing level of repeat business and recommendations.

We know that peace of mind is very important when dealing with companies you don't know, especially when ordering online & paying by credit card over the Internet, that is why we don't try to hide our address or contact details, in fact we want you to know everything about us, so please read on.

Telephones Online has been selling discount telecoms since 1998, we specialise in selling brand new, new & reboxed, ex-display, manufacturers factory refurbished (as new), end of line & mail order box damaged products directly to you, the valued customer, at the lowest prices possible.

Ex-Display: This classification describes products that have been on display for demonstration purposes at high street retailers or returned by mail order under their ‘no quibble’ 14 or 28 day guarantee. These products, in many cases have never been used or taken out of the original box! This also includes phones & faxes which fail high quality standards due to damaged packaging or very slight cosmetic imperfections. The box seal (if originally present) may have been removed or opened to allow the product to be fully inspected.

New & Reboxed: These are products that are new but due to the original packaging being damaged the product has been repacked in a plain box.

Factory Refurbished: These are products that have been returned to the manufacturer and after stringent diagnostic testing there has been 'No Fault Found' with the product. These products are then resold as a factory refurbished item with a 12 month warranty (provided by Telephones Online) at massive discount prices.

Brand New: As the name suggests these items are brand new, it is possible that the original seal on the box may have been opened to allow us to check that all the standard items & accessories are included within the box.

Any of our products that are not described as ‘brand new’ have been comprehensively tested & in the case of SIM free mobiles have been ‘reflashed’ by a leading UK Service Centre.

As well as stocking current top brands, we are the most established and by far the largest outlet for new but discontinued products, used by many of the major manufacturers for clearing their inventory. This enables us to sell many goods at below even trade prices.

We only sell telecommunication products ( no washing machines, TV’s, videos, stereos, cameras etc ), which means WE BUY BIG. This allows us to negotiate extra discounts from many of our suppliers - to pass on to you!

To ensure a high degree of standing in the e-commerce marketplace it is of the utmost importance that our customers can purchase goods securely and swiftly. For that reason we insist on using a secure server and data encryption to receive order details over the Internet and we use courier delivery for next day delivery on UK mainland orders only.

Contact details:

Telephones Online
CAT Ltd
Unit 1, North Industrial Estate
New Road
Newhaven
BN9 0HE

Customer Services
E-mail: cstolebay@gmail.com

VAT Reg No: GB 717 8735 02

Please notify us within 10 days of delivery that you wish to return the goods, requesting an RMA number ( see below ) , which must be returned to us along with with proof of purchase


Warranty & Returns Policies

'No fault - No quibble' returns within 7 days.

If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging and proof of purchase within 7 days of delivery for exchange or a refund.

STEP 1 Contact Customer Services on 0800 652 4949 to obtain a RMA Number. You must obtain a RMA number before any products are returned to us. Please ensure that the RMA number that you have been provided with is clearly marked on the oustside of the packaging.

STEP 2 Please remember to ask for a Proof of Postage cerificate from the Post Office or from your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.

STEP 3 If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your credit/debit card details to complete the refund.

  • The goods must be in original condition & returned with full packaging including user guide, power supply unit, batteries, leads and any other accessories that were originally supplied with the goods. Please remember to ask for a Proof of Postage certificate. This is for your own security and insurance against items lost in transit.
  • Credit/Debit card refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above.
  • Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost.

    • Return of faulty goods.

    If there is a fault with your product (or other defect with your order) you may return the product within 28 days of delivery for replacement or refund

    STEP 1 Contact Customer Services on 0800 652 4949 to obtain a RMA Number. You must obtain a RMA number before any products are returned to us. Please ensure that the RMA number that you have been provided with is clearly marked on the oustside of the packaging. Please provide a full written reason for the return. This makes it easier to confirm any claim.

    STEP 2 Please remember to ask for a Proof of Postage cerificate from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.

    We will replace the product or refund your money when:

    • The product is confirmed to be faulty.
    • If no fault is found then the product(s) will be returned and a charge of £11.75 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are far higher than ours, and, if the item requires a full inspection from the manufacturer, their charge will be passed on to the customer. Please bear in mind that, if you have any technical queries or you think that your item is faulty, our technical helpline on 0800 652 4949 has resolved many setup and installation problems, and, over the years, has cut potential returns by 35%. Most manufacturers will also have a Product Helpline in the User Guide provided with the item.
    • The product is otherwise in original condition.
    • It is returned complete, together with any accessories and free gifts offered with the product, in the original box and all packaging

    Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.

    Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.

    Return of faulty products after more than 28 days

    All telephonesonline products carry a twelve month 'return to base' warranty (excluding consumable products e.g. batteries, tapes, ink cartridges, etc). Once your product is more that 28 days old (but within the 12 month warranty) we will repair or replace it free of charge, or apply a Store Credit to your account that can be redeemed against any future purchase. Only the original purchase price excluding any delivery or return costs will be credited to your Store Credit account. It is solely at the discretion of Telephonesonline as to whether a repair, replacement or Store Credit is provided.

    STEP 1 Contact Customer Services on 0800 652 4949 to obtain a RMA Number. You must obtain a RMA number before any products are returned to us. Please ensure that the RMA number that you have been provided with is clearly marked on the oustside of the packaging. Please provide a full written reason for the return. This makes it easier to confirm any claim.

    STEP 2 Please remember to ask for a Proof of Postage cerificate from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.

    This does not apply:

    • outside the UK
    • to faults caused by accident or neglect or misuse
    • if you return the product to us without any type of 'proof of purchase'

    All products carry a 12 month warranty against breakdown due to manufacturing defects unless otherwise specified on the website alongside the product.

  • The warranty on all products, is ‘return to base’ and valid for a period of 12 months from date of delivery.
  • If during this period, telephonesonline is notified of any fault in any product, due to either faulty design or a defect in manufacturing or materials, Telephonesonline will replace or repair the product, depending upon the nature of the fault. Telephonesonline may also, at its own discretion, refund the purchase price of the faulty product.
  • A copy of the purchase invoice (Proof of Purchase) must accompany any returned product.
  • Telephonesonline must be notified of the faulty product prior to it being returned to Telephones Online . The cost of returning the product will be borne by the customer unless otherwise agreed by telephonesonline.
  • The warranty does not cover wear & tear, accidental or wilful damage.
  • Consumables, eg. ink cartridges, handset batteries, tapes are not covered by the warranty after a period of 28 days from the date of delivery.

    • Your statutory rights are not affected.

    Please e-mail cstolebay@gmail.com or call us on 0800 652 4949 Mon-Fri 9.00am - 5.00pm if you are experiencing problems.

  • If no fault is found then the product(s) will be returned and a charge of £11.75 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.

    The returns address for all items is;

    Telephones Online
    Internet Returns
    C/O CAT LTD
    Unit 1, North Industrial Estate
    New Road
    Newhaven
    East Sussex
    BN9 0HE

    Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Please also remember to ask for a Proof of Postage cerificate from the Post Office or your chosen courier when returning goods. This is for your own security and insurance against items lost in transit. We can not accept responsibility for any product(s) lost in transit if you return them without a Proof of Posting certificate.


    Please do not send any returns to any other address other than the returns address as shown above. Only returns sent to the correct address will be processed.

    SHIPPING DETAILS Orders addressed within the UK mainland, Northern Ireland and offshore islands are sent by Initial City-Link. You can choose any convenient delivery address, but you must arrange for someone to be present to receive and sign for the package on the expected delivery date. Orders for Mobile phones paid for by credit cards can only be delivered to the card holders billing address. Where a parcel cannot be delivered, (e.g. no-one at home), you will be notified by City Link with a telephone number to call to arrange a suitable time for re-delivery. City Link will only attempt one re-delivery, thereafter you willl be required to collect your parcel from the collection depot within 5 days. If your parcel is not collected within 5 days it will be returned to Telephones Online. Your credit / debit card will be credited your original total cost less £14.99 which is the full cost of delivery to you, plus return delivery charges back to Telephones Online. However, we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on 0800 652 4949 for further details

    User:ednamay78( 1429Feedback score is 1000 to 4,999)  Date:25-Nov-09 06:33:06 GMT
    Praise: excellent thank you
    User:lizziegalore( 6 )  Date:25-Nov-09 06:24:35 GMT
    Praise: very satisfied with efficiency of this seller. Would definitely use again.
    User:suzzywonguk( 160Feedback score is 100 to 499)  Date:25-Nov-09 06:24:02 GMT
    Praise: fast delivery
    User:victoria6410( 152Feedback score is 100 to 499)  Date:25-Nov-09 03:04:00 GMT
    Praise: excellent seller A***
    User:citybird249( 36Feedback score is 10 to 49)  Date:25-Nov-09 02:27:50 GMT
    Praise: A++++ Ebayer thanks Gr8 Item
    User:estherjanemay( 448Feedback score is 100 to 499)  Date:25-Nov-09 00:32:47 GMT
    Praise: A++++++++++++
    User:norsesun( 130Feedback score is 100 to 499)  Date:25-Nov-09 00:10:39 GMT
    Praise: Quick delivery. Thanks.
    User:vag_specialist( 70Feedback score is 50 to 99)  Date:24-Nov-09 23:46:05 GMT
    Praise: Thanks
    User:sabbbbath( 109Feedback score is 100 to 499)  Date:24-Nov-09 23:18:48 GMT
    Praise: A
    User:wilsonjones2008( 67Feedback score is 50 to 99)  Date:24-Nov-09 23:14:45 GMT
    Praise: this will be a great christmas gift for my partner
    User:johanna9603( 25Feedback score is 10 to 49)  Date:24-Nov-09 23:11:04 GMT
    Praise: Very prompt dispatch and arrival of item. Very reasonable price.
    User:caalibra7( 1560Feedback score is 1000 to 4,999)  Date:24-Nov-09 23:07:06 GMT
    Praise: FAST POSTAGE! GREAT ITEM HIGHLY RECOMMENDED. THANKYOU A+++++
    User:nilathedog( 35Feedback score is 10 to 49)  Date:24-Nov-09 22:58:06 GMT
    Praise: very quick postage not used as xmas present
    User:tina9343( 1791Feedback score is 1000 to 4,999)  Date:24-Nov-09 22:52:15 GMT
    Praise: ex buy! thankyou! highly recomended seller A************
    User:pam-1951( 46Feedback score is 10 to 49)  Date:24-Nov-09 22:50:00 GMT
    Praise: thank you. arrived safely
    User:kamikazeknievel( 422Feedback score is 100 to 499)  Date:24-Nov-09 22:32:02 GMT
    Praise: No problems with transaction, item as described well packed and arrived promptly
    User:hankerdan1( 365Feedback score is 100 to 499)  Date:24-Nov-09 22:31:28 GMT
    Praise: Excellent eBayer, Super Fast Payment, A * * * * * * *
    User:goughy_git( 4 )  Date:24-Nov-09 22:30:26 GMT
    Praise: brilliant service,would deal with again.
    User:4looking786( 97Feedback score is 50 to 99)  Date:24-Nov-09 22:25:56 GMT
    Praise: dispatched quickly, please doing buisness with you (y)
    User:sexysarah62( 3952Feedback score is 1000 to 4,999)  Date:24-Nov-09 21:59:34 GMT
    Praise: excellent sent out fast 10++++++++++++++++++++++++++++++++++++++++++++++++++++++
    User:josephr4443( 77Feedback score is 50 to 99)  Date:24-Nov-09 21:55:02 GMT
    Praise: great thanks!!!
    User:hoddle101( 438Feedback score is 100 to 499)  Date:24-Nov-09 21:50:51 GMT
    Praise: excellent seller A+++++++++
    User:mkndall( 322Feedback score is 100 to 499)  Date:24-Nov-09 21:28:29 GMT
    Praise: Phone listed A grade...would say more like B (l't scratches) BUT Cheap so happy!
    User:mattyg1406( 201Feedback score is 100 to 499)  Date:24-Nov-09 21:19:38 GMT
    Praise: Excellent item, quick delivery, thanks v much.
    User:stanwayside( 289Feedback score is 100 to 499)  Date:24-Nov-09 21:14:33 GMT
    Praise: Fast delivery. Highly recommended. A+++++

    To see all feedback for this member, go to the Member Profile page.






    To protect bidder privacy, when the price or highest bid on an item reaches or exceeds a certain level, User IDs will be displayed as anonymous names. For auction items, a bold price means at least one bid has been received.

    Note: Anonymous names may appear more than once and may represent different bidders.

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    310183849607 22-Nov-09 25-Nov-09 21:47:33 £59.99 BT GRANITE TWIN DECT CORDLESS PHONE ANSWERING MACHINE Available
    310183987907 23-Nov-09 03-Dec-09 14:05:40 £12.99 BT STUDIO 1100 DECT DIGITAL CORDLESS PHONE Available
    330380112340 23-Nov-09 26-Nov-09 18:53:46 £27.99 SIEMENS GIGASET A265 DUO CORDLESS ANSWERING PHONE ECO No Bids Yet
    330380130408 23-Nov-09 26-Nov-09 19:47:43 £19.99 BT DIVERSE 6150 SMS DIGITAL CORDLESS ANSWER PHONE No Bids Yet
    220515572091 23-Nov-09 26-Nov-09 19:59:44 £15.99 BT VERVE 410 DIGITAL CORDLESS PHONE No Bids Yet
    310184075220 23-Nov-09 26-Nov-09 20:23:47 £27.99 BT FREELANCE XD7500 QUAD DIGITAL CORDLESS ANSWERPHONE Bidder 1Feedback score is 100 to 499
    310184085555 23-Nov-09 26-Nov-09 21:05:45 £84.99 SIEMENS GIGASET S685 TRIPLE ECO PHONE BLUETOOTH TAM SMS Available
    310184095124 23-Nov-09 26-Nov-09 21:47:44 £26.99 BT SYNERGY 5500 DECT DIGITAL CORDLESS ANSWER PHONE Available
    310184181640 24-Nov-09 25-Nov-09 09:05:31 £19.99 BT SYNERGY 5500 DECT DIGITAL CORDLESS ANSWER PHONE No Bids Yet
    220515833348 24-Nov-09 25-Nov-09 09:23:32 £14.99 BT GRAPHITE 1100 DECT DIGITAL CORDLESS ECO PHONE No Bids Yet
    310184183990 24-Nov-09 25-Nov-09 09:23:32 £15.99 BT VERVE 410 DIGITAL CORDLESS PHONE No Bids Yet
    330380274825 24-Nov-09 25-Nov-09 09:23:32 £29.99 BT SYNERGY 5100 TWIN DIGITAL CORDLESS PHONE WITH SMS No Bids Yet
    220515834892 24-Nov-09 25-Nov-09 09:29:31 £19.99 BT STUDIO 3100 TWIN DECT DIGITAL CORDLESS TELEPHONES No Bids Yet
    220515836430 24-Nov-09 25-Nov-09 09:35:32 £19.99 BT SYNERGY 5100 DIGITAL CORDLESS PHONE WITH SMS TEXTING No Bids Yet
    310184186682 24-Nov-09 25-Nov-09 09:47:31 £19.99 BT SYNERGY 5100 DIGITAL CORDLESS PHONE WITH SMS TEXTING No Bids Yet
    220515839837 24-Nov-09 25-Nov-09 09:47:32 £29.99 BT SYNERGY 5500 TWIN DECT DIGITAL CORDLESS ANSWER PHONE No Bids Yet
    220515844448 24-Nov-09 25-Nov-09 10:05:32 £24.99 BT GRAPHITE 1500 TWIN DIGI DECT CORDLESS ANSWERPHONE No Bids Yet

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