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Hi, thanks for taking an interest in my shop.
My name is Tracey, my partner Andy and I, have 3 children, 2 girls aged 9 & 7 and a boy who is just 5.
I love eBay as it means I can be a full time mum, at home when needed, but also earn some money. As my children are now all at school, I feel like I am achieving something.
I have always worked in sales. I worked for a computer company selling anything from ink cartridges, to computers, for 5 years before I had my first child.
When my first daughter was born 13 weeks premature, you really evaluate your life and what is important. And being a mum, has been the most rewarding, fantastic experience of my life, and everyday is different. And properly the most challenging of jobs I will ever have.
Which is why I am an eBay addict, I work during the day, listing, answering emails, packing, when the children are home I can then be a mum, and help with homework, and just enjoy them, once they are all in bed, Its back to eBay!
We started selling on eBay back in January 2005, I can’t believe it has been over 3 years. I try very hard to provide an excellent service as customer satisfaction is of the up-most importance to me. I want everyone who buys from me, to be 110% satisfied, and come back for more, I get very upset when people leave a bad feedback without emailing me first, I can’t stress enough, that I am a good honest ebayer, who will do everything I possibly can to put things right - and negative or neutral feedback should be a last resort. I can not help If I am unaware there is a problem, so please please contact me.
POSTAGE
All items, sent to UK will be sent via 1st class post. I obtain proof of posting for every item I send. I also offer other services , please contact me for prices.
All Items sent to the rest of the world will go via 1st class airmail, which can take 7-14
PAYMENTS
For the U.K I accept paypal, credit/debit cards, postal orders, personal cheques.
Please send payments, payable to Tracey Nobbs
22 New Road, Sheringham, Norfolk, NR26 8EB
For the rest of the world, I prefere paypal, however I can also accept bank transfere, please contact me for details tpncosmetics@btinternet.com
YOUR RIGHT TO CANCEL AND RETURN POLICY
If you are a consumer in the EU (including UK) and you have brought an item at a fixed price (buy it now) you have the right to cancel your contract. To cancel please contact me in writing or by email within 7 working days of receiving the item. Items must then be returned with in 14 days. You will then have to return the goods at your own expense and risk - I recommend using recorded, or special delivery for more expensive items. Once received I will refund your original payment in full.
Please email me at tpncosmetics@btinternet.com or write and return your item to:
Tracey Nobbs, St. Peters Vicarage, 10 North Street, Sheringham, NR26 8LW
You must take reasonable care of the product, and we therefore request that you do not break any hygiene seals after you cancel.
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