Who am I?  I am first and foremost a BMW enthusiast.  I have two BMWs; a 2005 model 535d Sport Touring and a 2001 model E39 540i Sport.  I have owned numerous other BMWs over the years.  I am also an active member of the BMW Car Club.  I have been in business for 19 years now specialising in only BMWs.  Until about 9 years ago, my father (who was the first BMW approved technician in the North East of England in the mid 60s) and I owned an Independent BMW garage undertaking servicing and repairs where I dealt with parts and accessories.  Since 2001, I have specialised primarily in online BMW accessories (and parts to a lesser degree). Some of my business is done on Ebay but I also sell outside of Ebay through my website and other channels.

If you do not see the item that you are looking for in my Ebay auction, please ask as I only list a small part of my range on Ebay.  I sometimes buy ex BMW stock and so have lots of odd original BMW items for sale as well as a limited range of used items.  Please also see my online shop at:

 WWW.NM-MOTORSPORT.COM

I take pride with my customer service as you can see by my feedback.  I like to treat everyone as I would wish to be treated myself.  I do not have pages and pages of terms and conditions in my auctions - I only mention those that are necessary.  

If there is something that you are unhappy about, please tell me without delay and I will do what I can to rectify the situation.  Remember, if you don't tell me, I can't sort it out for you.

On the rare occasion that something goes wrong with a transaction, I try my best to rectify the problem as fairly and promptly as necessary.  All I ask is for your patience and a little understanding.  If it has gone wrong due to no fault of your own, I do my best to ensure that you are not 'out of pocket'.  If you return an item because there is something wrong with it, I will send you a replacement or refund you and also pay your postage to return the item to me.  It is important that you contact me for instructions before returning any item.

If your item hasn't arrived, please let me know.  I have a well established procedure for rectifying problems with missing items and I work proactively with the Royal Mail in order to do so.  With a little patience, any non-delivered item will be rectified promptly

I do my best to ensure that all the products which I sell are of good quality and in keeping with the quality expected by owners of BMWs.  If you are unhappy with an item, even though it was accurately described, then I offer a money back guarantee as long as you notify me as soon as you receive it and you return it in its original packaging and in the same condition that you received it.  You will only pay the return postage.  It is important that you contact me for instructions before returning any item.

Where my auction description describes a product as original or genuine BMW, it can be absolutely guaranteed that this is the case.  I will only ever describe an item as original or genuine BMW where I can be absolutely certain of its origin.  I do not sell any copy badges or other replica items bearing a trademark such as the BMW or M-Tec logos unlike many sellers.

I always endeavour to keep my postage and packing costs realistic and I do not use them as a method of boosting my profits like many sellers do.  Because of this, many of my products work out cheaper than those from other Ebay sellers. 

If you are outside of the UK, then that isn't a problem.  I operate a worldwide mail order service and have many years of exporting BMW accessories around the globe. 

Best Wishes

Nigel

Nigel Marston Motorsport