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Problem Money Orders / Returns/ Orders
Delayed Call (800)
258-0946 |
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(to avoid this problem below
please use Checkout for Money Order Payments) |
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1. Joe Radulic - no Info Just money
order---Thankx but we wanna send your merchandise 5/2/03 |
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2. Tram/Tom - or someone like that..
Paid for 12" speaker grills - in Little Cuncord? ADDRESS IS TOTALLY
ILLEGIBLE - NO EMAIL ADDRESS NO ITEM NUMBER EITHER??? HELP 10/1/03 |
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JULIUS CRUMMER No Info with Money order cannot send item dont
know what to send?/ 10/1/03 |
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Brandon Grant - Send M.Order - No info- what was payment for? 4/14/04 |
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Questions and Answers: |
| Q: Why do you
have Negatives? |
| A: Yes, always a number one
question - easily answered. We have been on ebay for many years (since 99),
seen many competitors come and go - We are not perfect, but what many users
never see - is the final outcome- There sometimes a delay with shipments
coming from the manufacture to our warehouse. Sometimes there is a problem
with a package getting lost or damaged. And, yes - even we make errors.
While Ebays rating system is useful - many potential buyers never see how we
over correct slight problems. We are not in business to take or run away
with your hard earned money. We are in this business to give everyone a
fair chance to save money -- [97% is an A grade in all arenas] |
| Q: Why are you
not responding to my Emails? |
| A: There are a few reasons for not
answering or replying to some emails: 1) AOL, HOTMAIL accounts need
to remove the added email filtering many emails we send are bounced back.
2) Emails with attachments or links are automatically deleted. 3)
Sending multiple emails - get shuffled into a junk/spam folder.. >
Please keep emails down to two per day. 4) Its the
weekend/holiday-or past business hours 9am-6pm PST |
| Q. What if I want
to buy Multiple items? |
| A. If you would like more than one
of a duplicate Item: Match winning bid of duplicate
item - & 50% discount for shipping each additional item. |
| Q. How to I pay
for merchandise? |
| A. We accept payments by Money
Orders or Credit Cards [Paypal - Secure Credit Card terminal]
will send you an email with all the proper information, contact and mailing
address after auction ends. Please allow 24hrs if auction ends over the
weekend.. thank you |
| Q. I want to buy
this as a Gift for a friend, how can I pay? |
| A. Shipping to an alternate address
or to any address that is not same as the billing address on your credit
card - Must be paid via Money Order. We cannot send anything to an
unconfirmed address for your protection. If you are buying a gift for a
family member or friend who lives at a different address than where your
credit card bill comes to.. [payment must be in form of Money Order]
-- Postal Money Orders are best! |
| Q. Why is
Insurance so High? |
| The insurance is actually
pre-configured for shipping to: PO boxes, APO, Hawaii, Puerto Rico, Alaska,
Guam & Canada. All of our packages include insurance to the 48 states. The
insurance is to cover additional shipping to the rest of the states. We do
not discriminate - we sell 2 all |
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Returns & Policies |
| We stand behind our merchandise
and expect it to work upon arrival. We replace all Non-working (DOA)
items. Please understand we cannot replace items that have been improperly
installed. If not 100% sure how to install please have professionally
installed. Read owners manual carefully, electronics are very sensitive and
should be installed with caution. All working returned merchandise
is subject to a 15% restocking fee and re-shipping fee - if item is to be
resent. (We receive items that work all the time-please make
sure items do not work before returning). |
- NEON LIGHTS**- We dont just sell you Neons & Leave you high and dry!
- (We expect them to work as well) We do replace all neon lights that
show up DOA-Or Broken from shipping!
- Please understand we are a Company who stands behind you - All Neons
are New in Original Package
- Just send back non working neon with item number and note as to what
the problem.
- (WE DONT LEAVE YOU WITH BROKEN GLASS) - Not Responsible for Damage
caused by neglect, or improper Installation
- (Easy Instructions) "Do
not hook these up thru your amplifiers" - To make Neons dance you
need a
Light Dancer -
- To hook these in your Home or RV
For Home use
Converters
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**ATTN: MANY ARE CROSSING THE WIRES while
USING THE CIG. PLUG THAT COMES WITH SOME OF OUR NEONS.
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98% OF THE RETURNS WE GET BACK ARE
WORKING FINE
- THERE IS A FUSE INSIDE THE CIG.
PLUG ADAPTOR, AND IF THE CONNECTING ENDS ARE NOT TAPED OFF BEFORE INSERTING
INTO THE CAR LIGHTER RECEPTACLE, THE wires
will CROSS & THE FUSE WILL POP!!! [ PLEASE USE ELECTRICAL TAPE ] IF NEONS
ARE NOT LIGHTING UP OPEN UP AND LOOK CAREFULLY AT THE FUSE INSIDE THE CIG
PLUG ! THESE NEONS ARE AN EASY INSTALL 2 WIRE HOOKUP AND CAN BE TESTED BY
USING THE CARS 12V BATTERY. OUR PROFESSIONAL INSTALLERS NEVER USE CIG.
ADAPTORS FOR NEON APPLICATIONS; THEY ONLY USE TOGGLE SWITCHES FOR EASY
ON/OFF OPERATION. WHY THEY NEVER USE CIG. PLUG ADAPTORS? - IT HIDES THE
EXCESS WIRE, NEVER CAUSES WIRES FROM CROSSING, AND IS NEVER IN THE DRIVERS
WAY. -- PLEASE USE A TOGGLE SWITCH - BE SAFE, LOOK PROFESSIONAL
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Install Tips and Directions - to
avoid the above problems |
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(Easy Instructions) Neon
Install |
INSTALL TIPS |
OHM RATINGS |
SPEAKER FREQUENCY |
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NEONS vs LEDs - |
AMP STATS |
NOISE REDUCTION |
ENCLOSURE FACTS |
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Store Items for Instant Purchase |
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Neons |
LEDS |
Capacitors |
Amp Kits |
Speaker Boxes |
Xenon HID |
Mobile-Video |
Marine-Audio |
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LED Rods |
Alarms |
Car Speakers |
Car Amps |
Subwoofers |
Install Kits |
Head-Units |
Underbody Kits |
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***Problem Orders / Items
that are in transit - Backordered Products |
Additional Accessories |
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Clarion Ipod Cable - Back in stock |
Toyota Tacoma Door
speaker Adaptor - Back in stock |
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WE APPRECIATE
YOUR BUSINESS
WE CAN BE YOUR AUDIO DREAM STORE
PLEASE UNDERSTAND IF WE DON'T REPLY TO YOUR EMAILS THERE MAYBE A Delay
because of Email Spam or a PROBLEM WITH YOUR EMAIL FILTER (AOL, HOTMAIL
ACCOUNTS ARE NOTORIOUS FOR THIS) We do respond to your email questions..
PLEASE INCLUDE ITEM NUMBERS WHEN ASKING QUESTIONS - "Happy Bidding" -
For shipping problems do not email call our 1800 number. This is located
directly on the package itself. |
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" Thank You" - for your patience - If your item is listed above
- in (Problem Orders) we can either refund your payment or ship out your product
when we receive the item back into our warehouse. If the item was low or out of
stock this is directly related to the manufacture of the item. Many companies
like to fill an order but do not tell the company ordering that they are out or
low on stock., " We don't like this practice and once this happens we drop these
type of suppliers once we find another dependable one. - If you are sending
emails and not getting a response back, try calling us, but only for missing
items. Do not call for tracking info, that's emailed to your registered email
account and the phone number listed above does not have the shipping info needed
for tracking orders., the phone number listed above is for orders that or
pending., late, and or needing special attention.
