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All About Us |
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Shipping Advice
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Grumble Corner |
Lately: A Trojan
horse virus called
Win32/FakeXPA infected my
system and I lost a days work reformatting. It imitates Windows
security system and is not only dangerous,is damn hard to get rid
of. Here's
a link to more advice |
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We've been trading on eBay for well over five years now and as our
feedback shows, we aren't doing too badly. As other sellers would
agree, its not as easy as it seems. Apart from picking, packing and
dispatching orders, there's admin - we answer all messages sent to
us, never miss one but we do insist on keeping correspondence to the
eBay messaging system because eBay tends to generate mountains of
junk and system emails, so using a client email program can get
confusing and very clogged. So if you need to contact us, simply use
the messaging system and we'll get right back. There's also our
stock. We have a stock delivery once a week which usually takes a
good few hours to book in and add to stock lists. |
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Sometimes we need to collect stock, and that's a 50 mile round trip
on a very boring motorway. We use Royal Mail mostly, as its the only
pheasible means of sending so many of the small items that we sell.
Anything that isn't going to go through RM due to weight or size, we
use a courier via Parcel2Go, as they use good couriers such as DHL.
I'm not fond of Parcelforce. They lose too many things for my
liking! If you ned to call us at any time, you'll always find us
polite and helpful, unless, of course, you feel the need to be rude
to us but thankfully, we experience that very rarely. Some customers
can be pretty mean though and often send ruse messages that make my
blood boil. However, I maintain an air of dignity and bite my lip as
often as possible to avoid negative feedback. Thats not always
possible though and occasionally you try to defend yourself in a
feedback thread but there's never enough room to get it all out in
the open. That's where my grumble corner comes in. Ahem.
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Returns Policy:
Please note, for vehicle specific goods, we are guided by a manufacturer's
specification database which is usually accurate, but we strongly urge you
check your user manual or dealer before purchase to see if our
recommendations are correct for your particular vehicle, because we can no
longer offer postal reimbursements for items being 'returned' to us for
exchange. However, we are happy to cover postage for returning items 'to'
our customers.
A standard 1st class post will be sufficient to return items to us quickly,
although we will return exchanged items via recorded delivery for you
(subject to intial postage used). We apologise for any inconvenience but
this is due to the new higher postal charges which have proved too expensive
to integrate additonally into our already low profit margins. We hope you
are compensated by excellent value for money on initial purchases and our
excellent after sales customer care.
We will, however, pre -exchange items at no further cost to yourself if you
receive something completely different from what has been ordered and the
fault lies with us. Top of Page |
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Shipping Advice:
Postage prices
are accurately set according to handling,
packaging
,
weight
& transportation
to postal depots. All items are protected for transit. In the unlikely event
your items become damaged during transit, we will ask you to return the
damaged items and replace your order as speedily as we can. Dispatch usually
takes place the next working day of a payment being made for a bulb order as
long as stocks are plentiful. We re-stock regularly, to ensure our customers
are not kept waiting for an order.
When leaving your criteria score for postage & packing charges, please take
into account the packaging materials etc; not just the price on the stamp.
Thank you... >
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'Grumble
Corner' - this is where I have the occasional vent. "Don't get
mad, get even"..ish |
| Whoever had the idea of
disallowing a seller to leave negative feedback ought to be shot.
Okay, so they're urging us to work harder to keep our
customers happy, but for the likes of those, not unlike
myself, who bend over backwards for customers, this is not a very
nice way of saying thank you for reaching power seller status and
four or five number feedback; those of which have made Senor Ebay a
very rich man/woman/family/conglomerate. The majority of customers
will not abuse this facility of course, but I can't help thinking
its going to be not unlike a scene from Resident Evil where you're
surrounded by flesh eating zombies and you have got a single bloody
bullet left! |
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